Recent customer comments

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Very good



based on 4482 reviews
  • Cleanliness 7.8
  • Facilities 6.8
  • Location 9.2
  • Room comfort and quality 7.4
  • Service 7.5
  • Value for money 7.3
  • Food and dining 6.8
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Kenny from Malaysia
Couples
Superior
Stayed 2 nights in July 2015
Room size very small
Location staff and facilities perfect and excellent
The room was small, even by HK standards. And charging for wifi access isn't really on!
Reviewed January 27, 2016

Lalita from Thailand
Business travelers
Superior
Stayed one night in January 2016
Good location but very small room
+ Very easy to access to shopping centre + Convenient + Very good service especially the concierge - Small room and bathroom - No free wifi provided
Reviewed January 26, 2016

Jun from South Korea
Couples
Harbour View
Stayed 3 nights in January 2016
they charge wifi fee. I paid $60 us. but good accessibility.
they charge wifi fee. I paid $60 us. but good accessibility.
Reviewed January 26, 2016

Vinita from Thailand
Business travelers
Deluxe Hot Deal with Coffee Corner Set Breakfast
Stayed one night in August 2015
Nice but small room
Good location
Comfortable, Clean and safe
Reviewed January 25, 2016

Adrian from Malaysia
Business travelers
Superior
Stayed 3 nights in January 2016
Great location, great stay
Very close to all the locations for my business trips. Staff are helpful and rooms are tidy.
Reviewed January 25, 2016

LAI from Malaysia
Solo travelers
Harbour View
Stayed 2 nights in January 2016
Good location
Good location
Good location hotel. Internet is not free.Room is small
Reviewed January 24, 2016

Jason from Australia
Couples
Club Deluxe
Stayed 3 nights in January 2016
Good location hotel with bad ownership.
Good location; friendly staff; value for money.
1.Rooms are tiny. You feel it and it is crowded if you are with another person (the largest bed option is a double). 2.Television facilities are outdated. The set up is as old as a VCR (tapes) system. The screens are small, square, and low quality. You will prefer watching movies on your laptop or phone than to watching them on their system. It is an embarrassment to their brand amplified by the limited and garbage movie selection. 3.For a business hotel the laundry facilities are abysmal. If you submit your laundry late or a quick pressing (which is important for meetings etc) it takes over 24 hours to get it back, with the express facility (at an additional 50%) it still is incredibly slow at 12 hours. This is ridiculous for something as simple as pressing. This really should be addressed because it is very important to guests which step off a plane and have meetings (same day). 4.The food is incredibly limited. A very little selection, however the food is very good. 5.Room Service never pick up the phone. There may be some issues with their phone facilities as EVERY TIME I called Room Service, it was ringing for 3-5 minutes before I gave up and hung up. For each order I had to call the lobby, who would then call Room Service to call me back. This is silly. Fix the problem, do not ignore it because it may cost money. It is unprofessional. 6.The wifi is a joke in 2016. It is INCREDIBLY slow and costs me $150HK each time I want to connect (24 hours). Its tolerable if I could connect all my devices, however its limited to 2 devices. Why? This is ridiculous. It should be FREE/part of the price of the room and capable of connecting at least 5 devices. It is clear that management is squeezing you and has cut corners. The management let this hotel down, they are clearly trying to squeeze every dollar from customers and cut corners wherever possible, it shows. I will only stay here again if these issues are addressed.
Reviewed January 22, 2016

Paul from United States
Business travelers
Superior
Stayed 2 nights in January 2016
Kowking
Convenient
Comfortable
Reviewed January 22, 2016

sajid from United Kingdom
Solo travelers
Superior
Stayed one night in January 2016
Midgetville
Location
It was terrible, the place is so small it's unbelievable, photos make it look like a big room but far from it. I've stayed at 3 star hotels better than this place it's a pure rip off, and they're charging £20 dollars for wifi
Reviewed January 21, 2016

John from Australia
Solo travelers
Superior
Stayed one night in January 2016
Happy stay
location value for money ànd close for shopping
Excellent but should provide wifi in the rooms for free
Reviewed January 18, 2016


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