Very good 8.0
Based on 529 reviews

Recent customer comments

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Very good



based on 529 reviews
  • Cleanliness 8.6
  • Facilities 7.8
  • Location 8.5
  • Room comfort and quality 8.3
  • Service 8.4
  • Value for money 7.6
  • Food and dining 6.8
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Joey from Singapore
Family with teens
Executive City View
Stayed 3 nights in December 2015
Service is not up to Ascott's standard
Clean, spacious and 3 mins to MTR Exit A2
The hotel room is clean and nicely decorated. However, the front desk staffs need to improve their services. The restaurant waitresses are friendly and helpful but not the rest of the staffs.
Reviewed January 02, 2016

Samuel from Hong Kong
Couple
1 Bedroom Executive
Stayed 1 night in December 2015
Very comfortable stay
Availability of kitchenette, spacious rooms, quiet surroundings
Reviewed December 28, 2015

Tee from Malaysia
Business traveler
1 Bedroom Executive
Stayed 3 nights in December 2015
Rooms big for HK Central standard
Location, room size and free smart phone
Excellent
Reviewed December 22, 2015

Peter from Switzerland
Couple
Executive City View
Stayed 2 nights in December 2015
Lovely place close to shopping & dining
Good location. Close to many shopping & 'going out' places. Perfect starting point to explore the city.
Reviewed December 22, 2015

Aik from Singapore
Family with teens
Executive City View
Stayed 5 nights in December 2015
Not Ever Going Back
The service staff at breakfast who greatly compensated for the poor spread.
Disappointing. Room was not ready even at 1530hrs. Poor wifi connection at times. Stench in toilet. Poor water pressure for shower. Sagging bed
Reviewed December 20, 2015

Svante from Sweden
Couple
1 Bedroom Executive
Stayed 6 nights in December 2015
Not keeping up to the level it used to have
Location, room size, bathroom
I used to stay at Mercer quite often a few years ago, but coming back Dec 2015 I was a little disappointed. It is now under the Ascott chain, and the familiarity & service mind has declined. Nothing really to complain about, but not as good as it used to be. One exception though, the breakfast staff is excellent.
Reviewed December 10, 2015

kok from Malaysia
Couple
Executive City View
Stayed 2 nights in November 2015
Good location and spacious room
Location, large room and clean room
Get an upgrade to bed room executive for my second stay. The room are spacious and clean. The breakfast was good enough. The hotel are nearby public transport (e.g. MTR, Tram, Bus). It is nearby to the Hong Kong Station where have express train to airport.
Reviewed November 17, 2015

kok from Malaysia
Couple
Executive City View
Stayed 3 nights in November 2015
Good location and spacious room
nearby MTR, Tram, spacious room and food nearby
The room was spacious but unfortunately the carpet quite dirty and look old. Would be appreciate if the carpet clean. The breakfast was good enough. The hotel are nearby public transport (e.g. MTR, Tram, Bus). It is nearby to the Hongkong Station where have express train to airport.
Reviewed November 17, 2015

Kohei from Japan
Business traveler
1 Bedroom Executive
Stayed 3 nights in November 2015
Value for money
Big room, staff hospitality, good access
Staff are always smlile and kind.Room and bed are big enough and very clean. Absolutely value for money!
Reviewed November 17, 2015

Andrew from Australia
Couple
Premier
Stayed 2 nights in November 2015
Great choice in Sheung Wan
Location, cleanliness, size of room
This is my second time at The Mercer and I had another great stay.
Reviewed November 16, 2015


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