Verified traveler reviews

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Very good

based on 7204 reviews
  • Cleanliness 8.0
  • Facilities 7.8
  • Location 8.8
  • Room Comfort/Standard 7.9
  • Service 7.8
  • Value for money 7.5
  • Food/Dining 7.2
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Lennyvia from Indonesia
Pacific Grand (Tower Wing)
Stayed 4 nights in December 2015
Nice place to stay
Cleanliness, price, service
It was enjoyable stay. Pacific grand room is quite spacious, so we could fit in our big luggages. It was also convenient for travelling using ferry. Clean and convenience are perfect combination
Reviewed December 28, 2015

ANDERS from Sweden
Business traveler
Stayed 1 night in May 2015
Location stuff. Comfortable
Perfect stay, nothing to complain about.
Reviewed December 27, 2015

Ting from Hong Kong
Pacific Grand (Tower Wing)
Stayed 1 night in December 2015
Comfortable room but bad service
Tidy, comfortable
The room is good, very tidy and comfortable. However, the customer service is unexpectedly bad. Used 10 mins for check in while the staff didn't provide correct information. I just stayed one night but he replied me is two nights. He didn't check the record clearly. Also didn't tell me any basic information about the hotel then just gave me the room card. For the check out process was even worse, the staff asked me to wait, over 10 mins still have no reply and she is completely forgot I was there waiting for her reply. Until I asked her again, she noticed that need some follow up action so she called her colleagues. But after the phone call she just simply replied " still need some time" to me then keep serving other customers. I was so angry to ask her why her colleagues next to her can finish check out process within 2 mins but I have to wait for long time, she just ignored me and say "wait" then served other customers. She is so rude that no positioning skill if I really need to wait and no follow up action for my check out. Finally a manager next to her heard my complaint that immediately follow my cases. The whole process used me nearly 20 mins,, I really cannot understand such a famous hotel in Hong Kong will provide this kind of customer service that really disappointed me,
Reviewed December 25, 2015

LAI from Canada
Family with young children
Stayed 2 nights in December 2015
execellet customer service
Excellent customer service, clean room, great location
Room is small, small place. Staffs are helpful and very nice. They helped me a lot when my son was sick at the midnight.
Reviewed December 23, 2015

Florence from China
Business traveler
Stayed 2 nights in December 2015
Reasonable price in terms of services in TST hotel
Convenient location, reasonable price and good staff manner
Reviewed December 23, 2015

Wong from Malaysia
Stayed 3 nights in December 2015
Location cleaniness wifi
Good . .convenient for shopping and accessible to mtr stations
Reviewed December 21, 2015

David from Malaysia
Family with young children
Premier Plus Room at Hotel Wing
Stayed 1 night in December 2015
Good and convenient place
Clean, good business magazines in the room
Reviewed December 20, 2015

patrick from Hong Kong
Business traveler
Pacific Grand (Tower Wing)
Stayed 2 nights in December 2015
good hotel
good location good services price fair
Reviewed December 20, 2015

Rugee from Thailand
Solo traveler
Stayed 2 nights in December 2015
superb stay in Hong Kong
Location / good hospitality / value for money
Reviewed December 19, 2015

IRENE from Malaysia
Family with young children
Stayed 3 nights in April 2015
Good Location
Room and washroom are not clean.
Reviewed December 18, 2015


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