Recent customer comments

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Excellent



based on 1770 reviews
  • Cleanliness 8.5
  • Facilities 8.5
  • Location 8.4
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 8.4
  • Food and dining 7.6
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Julie from United States
Family with older children
Standard
Stayed 2 nights in April 2013
Extremely Vanilla
Clean--centrally located--and close to the airport
It was very impersonal. The rooms were very chain hotel like--the place had no character--not the rooms--not the reception are--not the spa--not the restaurant. In a place like Bali where creativity rules it was rather disappointing. Another huge con is wifi--there is no wifi in rooms and the wifi in public areas is sloooowwwwwww.
Reviewed April 22, 2013

Sandra from Australia
Family with young children
Superior
Stayed 5 nights in November 2012
Comfortable
Staff Central Priced Well at times
Stay was comfortable and enjoyable but it was not a quiet hotel due to building being built around hotel for the past year. Breakfast also need to be looked at. Found each morning they kept running out of food and wait was long but the worst was plates cups and cutlery. Constantly running out and people waiting to get replacements. I waited 5min once for a fork. This really needs to be looked at.
Reviewed April 21, 2013

susan from Australia
Family with older children
Family Quad
Stayed 14 nights in March 2013
Very Happy with everything.
Room,pool area,locaton.
Very happy with this hotel has everything you need.
Reviewed April 19, 2013

Faye from United States
Couple
Family Quad
Stayed one night in April 2013
convenient location
good sized room, cleaniness, responsive staff
Reviewed April 19, 2013

MUHAMMAD from Malaysia
Group
Standard
Stayed 4 nights in April 2013
Nice and welcoming
Free WiFi, friendly staff and close to town
Reviewed April 17, 2013

Poornima from India
Group
Superior
Stayed 4 nights in April 2013
Great vluae for money with easy accessibility l
excellent spa,good rooms and good internet connection
Reviewed April 16, 2013

Grace from Malaysia
Couple
Standard
Stayed 2 nights in March 2013
Good choice
Location, nice room, comfy bed
Booked for spa a day before but they still got it wrong the next day. Negotiated for an airport transfer for free as compensation.
Reviewed April 12, 2013

Linda from United States
Solo traveler
Superior
Stayed one night in April 2013
Good location near shopping, airport, and beach
Location, spa, service
Febri's Hotel and Spa was a great location for me as I was staying overnight in Kuta to catch an early morning flight and this was very near the airport. The spa was great and the staff was very helpful and friendly. My only complaint would be the noise/voices of people in nearby rooms; this was no major problem ( no late night, party noise), but I could hear people in the hallways and next room.
Reviewed April 12, 2013

Greg from Australia
Family with young children
Superior
Stayed 3 nights in March 2013
Great Stay
Close to Waterbom park, close to shops, friendly staff
Reviewed April 12, 2013

Greg from Australia
Family with young children
Standard
Stayed 3 nights in March 2013
Cheap room, good standard
Price, friendliness and location
Reviewed April 12, 2013


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