Good 6.9
Based on 130 reviews

Recent customer comments

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based on 130 reviews
  • Cleanliness 7.4
  • Facilities 6.8
  • Location 6.4
  • Room comfort and quality 7.3
  • Service 7.5
  • Value for money 7.5
  • Food and dining 5.2
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Gerrard from Australia
Superior Room
Stayed one night in July 2015
The hotel was overbooked when we arrived. They made us wait in the lobby for an hour before coming up with and alternative plan. This was to take us around the corner to another hotel which I feel was even poorer than the Serela. Agoda and Serela need to sort this issue out. I would've expected at least and offer of a juice or water while waiting and an explanation of what was actually happening. We were told they are getting the room ready.
Reviewed July 22, 2015

NOOR from Malaysia
Business traveler
Superior Room
Stayed one night in July 2014
its realy value for money
nice room, good staff and wonderful arts
everything goes as plan, no comment
Reviewed July 14, 2014

Sucipto from Indonesia
Superior Room
Stayed 3 nights in July 2014
Good Hotel Good Location
Good Location, Affordable Price and Comfortable
Reviewed July 14, 2014

Jaspret from Malaysia
Superior Room
Stayed one night in June 2014
Nice hotel
Good one
hotel price is cheap, and the hotel is awsome..provide local oranges in the room for free. The room was nice. 5 mint walk on the left babi guling stall :P
Reviewed July 11, 2014

Anne from Indonesia
Business traveler
Superior Room
Stayed one night in November 2013
Strategic location with worth price
Good location, good bed, good price
Reviewed January 22, 2014

peter from Indonesia
Family with teens
Superior Room
Stayed 7 nights in December 2013
Surely will stay again here, very comfort hotel
Room, Breakfast, Location
Nice and comfort hotel located at central Kuta, only 5 minutes from Kuta Beach. But on Holiday season lack of parking area because of many tourist Bus.
Reviewed January 04, 2014

Indrawan from Indonesia
Superior Room
Stayed 3 nights in May 2013
Can be acceptable for Midlle class hotel
comfortable bed, clean bathroom, enjoying the24 hours dinner and bar
Reviewed September 11, 2013

Linda from Indonesia
Family with teens
Superior Room
Stayed one night in August 2013
Clean room but small.
Clean room, great place and close to local restaurants.
Reviewed August 19, 2013

Cheong from Malaysia
Family with young children
Suite Room
Stayed 3 nights in August 2013
Nice hotel
Night life shopping dinner
You can select multiple answers. Centrally located Close to parks Close to the ocean or beach Easy access to the airport Activities for older children Child friendly swimming pool Good quality restaurants Nice swimming pools Fast check-in and check-out Good language skills International menu available Close to local restaurants Close to shopping areas Quiet surroundings Affordable business center Nice gardens Well equipped fitness center Attentive staff Fast room service Good bars Close to major attractions Easy access to public transport Activities for young children Airport shuttle available Quality business center High speed internet Friendly staff Great breakfast Wide variety of buffet breakfast
Reviewed August 15, 2013

Firas from France
Solo traveler
Superior Room
Stayed one night in August 2013
Stayed there for a 3 hours to have a quick nap
Staff, close to airport, cheap
Reviewed August 12, 2013


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