Recent customer comments

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Excellent



based on 2475 reviews
  • Cleanliness 8.2
  • Facilities 8.5
  • Location 8.5
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 7.9
  • Food and dining 7.9
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Jenny from Malaysia
Business traveler
Melia Guestroom
Stayed 4 nights in May 2013
Comfortable and convenient
Open spacious lobby, big garden area for strolling and comfortablle room
Housekeeping needs to improve service by remembering to replenish the mini bar and complementary drinks daily
Reviewed June 04, 2013
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Hery from Indonesia
Family with young children
Melia Guestroom
Stayed 2 nights in May 2013
Great for family outting
Nice breakfast swimming pool and garden
Reviewed June 02, 2013
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JOHN from Malaysia
Couple
Premium Room Garden View
Stayed 3 nights in May 2013
Comfortable hotel to stay
Friendly staff service, quiet location and comfortable/clean bed room.
Location can be an issue due to the traffic conditions along the main road (and only ) to the airport and beyond. Give yourself enough time for travel. Great staff service. Nice room but a bit old and needs refurbishment. Quite a long walk to get to those rooms closer to the beach/pool.
Reviewed June 01, 2013
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Bing from Indonesia
Solo traveler
Melia Guestroom
Stayed 3 nights in May 2013
nice hotel with superb beds
very nice room, breakfast and pool
Reviewed May 31, 2013
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Anne from Australia
Couple
The Level Lagoon Access Suite
Stayed 5 nights in May 2013
good service, friendly staff
lagoon outside, helpful staff, fantastic pillows
Reviewed May 29, 2013
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Luong from Vietnam
Family with young children
The Level Junior Suite
Stayed 4 nights in February 2013
Comfortable , food is not good, beach is not clean
comfortable bed, quiet
Reviewed May 27, 2013
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Masato from Japan
Couple
Premium Room Garden View
Stayed 4 nights in August 2012
Beautiful Beach location
Nice beach and pool, deluxe room, nice restraurant,
Reviewed May 27, 2013
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Wai from Hong Kong
Couple
Melia Guestroom
Stayed 4 nights in May 2013
Good for relaxation!
This hotel had a private beach which is good for relaxation and swimming!
Reviewed May 26, 2013
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CHENG from China
Family with older children
The Level Junior Suite
Stayed one night in May 2013
Not a very pleasant stay
breakfast, nice beach
When I check-in, they kept me waiting. Not polite at all! But the beach is nice and breakfast is great.
Reviewed May 25, 2013
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Siu from United States
Business traveler
Melia Guestroom
Stayed 2 nights in February 2013
It's always been good except for 1 incident
Service, location, standard
Good if you have the upgrade, terrible if you have the standard room. Last incident was on Feb 2013 where room was not prepared well (the older one that was all the way in the back), poorly ventilated and as result water condensation covered all surface. I slipped and fell on the wet wood floor because of that. Bed was extremely wet. And I got stuck in elevator for half an hour with broken emergency phone.
Reviewed May 24, 2013
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