Excellent 8.1
Based on 196 reviews

Recent customer comments

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based on 196 reviews
  • Cleanliness 8.3
  • Facilities 7.8
  • Location 8.7
  • Room comfort and quality 8.2
  • Service 8.3
  • Value for money 7.8
  • Food and dining 7.5
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Eva from Slovakia
Grand Deluxe Twin
Stayed 4 nights in August 2016
Great choice
Great location, amazing view.
Reviewed August 11, 2016

Panji from Indonesia
Family with older children
Deluxe King
Stayed 1 night in August 2016
Cleanliness and amenities to be improved. Towels not clean and wear out. Bathroom smelly
Cleanliness and amenities to be improved. Towels are not clean and wear out. Bathroom is smelly
Reviewed August 04, 2016

John from United Kingdom
Deluxe King
Stayed 2 nights in July 2016
The place to stay in Bukittinggi
Excellent hotel, located in the middle of the town close to many attractions. Room very comfortable and well maintained. (Unlike its sister hotel in Padang - the Rocky Plaza). Good breakfast.
Reviewed July 30, 2016

Arif from Australia
Family with young children
Deluxe Twin
Stayed 1 night in July 2016
An excellent hotel with stunning view of the mountain range
Our overall review of this hotel is very good, the location was close to everything , my only sad comment is that the shower was not maintain as it should be and the hot water isn't hot enough. .... Apart from it was a pleasure hotel to stay in
Reviewed July 26, 2016

primawita from Indonesia
Family with young children
Grand Deluxe King
Stayed 1 night in July 2016
hotel with the beest breakfast ever
My child told me that this is one of the best hotel she had ever stayed before. It is because it has pool and a small children play ground, and there were many Pokemon around this hotel even though the nearest Pokespot and Gym is around Jam Gadang. It has the best breakfast ever with variety of traditional foods. I could easily gain weight if I stay longer.
Reviewed July 26, 2016

David from Australia
Solo traveler
Deluxe King
Stayed 1 night in July 2016
Great views good facilities
Great location up on the hill with views over the gorge and other aspects of nature..good breakfast ..a bit [ricey for bukittinggi but I guess it's a holiday destination. Travel to and from Bukittinggi is just awful with the traffic jams..something really needs to be done about this if they are serious about lifting tourism
Reviewed July 25, 2016

Simon from Indonesia
Family with young children
Deluxe Twin
Stayed 1 night in July 2016
Reviewed July 15, 2016

Utomo from Indonesia
Family with young children
Deluxe King
Stayed 2 nights in January 2016
Spacious rooms and centralized
Bukit tinggi is fun to stay at, especially when you bring family. This hotel has the basics but excels in size. The spacious rooms really help families have a good time. Food is better street side than in the hotel.
Reviewed July 14, 2016

Latip from Singapore
Deluxe King
Stayed 2 nights in May 2016
Overall service needs improvement
The pros: 1) Staff were attentive and polite. 2) Located near Jam Gadang and local shopping spots. 3) Easy to find food in the evening (just a short walk). 4) Breakfast selection was good. The lontong sayur is a must to try. 5) Room is big and reasonably clean. The cons: 1) Staff at the restaurant need more training. Even though they were polite, there is room for improvement on the service provided. 2) The toilet can be cleaner. 3) PLEASE remove Hainanese Chicken Rice from the room service menu. It was so bad I could not eat it. The chicken was like plastic, rubbery and COLD. The chilli sauce tasted like it just came out of the blender - tasteless. The soup was wrong. The cut garlic was so pathetic. It was a waste of money to order this. On the other hand, the "mi rebus" was great! 4) From 1am in the morning the guests in front of my room started to have guests visiting their room. The door bell did not stop until about 4am. The door bell was so loud it sounded as if it was in our room. Need to do something about the door bell so that it could only be heard by the guest in the room instead of the whole floor. Thank you.
Reviewed June 06, 2016

DR from Malaysia
Family with older children
Grand Deluxe King
Stayed 2 nights in June 2016
nice highland hotel
very satisfactory stay and very relaxing hoilday in a good hotel
Reviewed June 04, 2016


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