Excellent 8.3
Based on 3245 reviews

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Excellent



based on 3245 reviews
  • Cleanliness 8.6
  • Facilities 8.7
  • Location 9.0
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 7.9
  • Food and dining 7.9
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Oi from Singapore
Couples
Superior Queen Room
Stayed 2 nights in February 2014
Nice hotel, good location, easily accessible
Good location, helpful ans friendly staff, near to shopping centres
Great stay at the hotel, staffs were friendly and helpful. Shopping centres are within walking distance.
Reviewed February 20, 2014
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Ultan from Australia
Couples
Deluxe King Room
Stayed 4 nights in February 2014
Great location- Good service
location, amenities, buffet
Reviewed February 20, 2014
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Ly from Cambodia
Business travelers
Superior Queen Room
Stayed 2 nights in February 2014
Nice to stay!
Near beach, reasonable price, good swimming pool
Is so nice and comfortable to stay here and near the entertainment place that we can easy located. clean and nice!
Reviewed February 19, 2014
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Martin from Singapore
Families with young children
Superior Queen Room
Stayed 3 nights in February 2014
the room and location is good and highly reccommed
food ,bar , facility ,security and service by the hotel personnel
very good stay and the shopping is just across the road. They're the biggest shopping mall in indonesia .
Reviewed February 19, 2014
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Anton from Indonesia
Couples
Grand Deluxe Room (1 King Bed)
Stayed one night in February 2014
excellent facilities, poorly trained staff
food, room, facilities
It was well worth it for the price agoda offer, and it was the perfect valentine's day gift. But when we checked in, the line was not organized, and guest waiting in line have to actually get ready in position, so as our line was not cut, by other innocent guest waiting in line..(it's not their fault, the staff did not guide us on which line to queue at) After checking in, the elevator was not working, and the staff when asked, blamed our key, saying it has expired, where the truth is we have just got it from the long line in the check in counter.. The staff, especially a 5 star hotel staff, should apologize first and try to solve the problem, instead of immediately blaming on guest.. Then he proceed to tried it himself, and realised that it was the elevator's at fault, did not apologize to any of us (a group waiting because of this trouble).. other than those incident, the rest is a pleasant experience, great food!
Reviewed February 18, 2014
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Ahmad from Malaysia
Couples
Stayed 2 nights in January 2014
Excellent
Food, Location, Atmosphere
Great except the taxi service is using Silverbird so a bit expensive to get around compared to Bluebird. The other problem was the location to Plaza/Grand Indonesia, need to use the cross bridge. Not very safe for ladies I think. The hotel itself is excellent, room is great, food is great, staff is great. Thumbs up for the service
Reviewed February 17, 2014
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Afiza from Malaysia
Business travelers
Superior Queen Room
Stayed one night in October 2013
Love it
room is nice but small, facilities is great, food is good
I love this hotel very much. very near to shopping area. and reasonable price for the area.
Reviewed February 17, 2014
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Angeline from Malaysia
Families with young children
Stayed 2 nights in February 2014
Clean, great breakfast spread and great location.
Cleanliness. Breakfast. Location.
Great location, The hotel is opposite to few shopping centers. Friendly staff and good buffet breakfast spread. The dinner ala carte menu is below standards though.
Reviewed February 16, 2014
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Angeline from Malaysia
Families with young children
Superior Queen Room
Stayed 2 nights in February 2014
Clean, efficient, centrally located
Cleanliness. Friendly staff. Great breakfast
A very delightful stay. Efficient check in and out. Close to shopping centers.
Reviewed February 16, 2014
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Sara from Brunei Darussalam
Families with older children
Superior Queen Room
Stayed 2 nights in January 2014
Recommended and good location
Great Breakfast, close to shopping mall and centrally located
The room a bit small . Facinated with their lobby and they have a good breakfast. Airport transfer was fine (but with charges). Close to two shopping mall (plaza indonesia and grand indonesia). Would love to stay here again. Overall, GOOD SERVICE, GOOD HOTEL AND GOOD LOCATION
Reviewed February 14, 2014
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