Verified traveler reviews

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Good



based on 1757 reviews
  • Cleanliness 5.9
  • Facilities 4.8
  • Location 8.1
  • Room Comfort/Standard 6.0
  • Service 5.9
  • Value for money 6.6
  • Food/Dining 5.3
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Sofie from Malaysia
Solo traveler
Compact Room
Stayed 1 night in July 2016
i like smart hotel
smart hotel is suitable for a solo traveler like me who stays only for 1 night
Reviewed August 08, 2016

Yinyin from Australia
Solo traveler
Standard Queen Room
Stayed 2 nights in July 2016
Won't stay here next time
The hotel is close to the mall, and staff are nice. But they are not good at English. The room and sheet are old and not clean, and the room is super small. Also, internet sucks. Price is very competitive but I would definitely choose a different one if I stay in KL next time.
Reviewed August 04, 2016

Ferry from Indonesia
Business traveler
Standard Queen Room
Stayed 1 night in April 2016
strategic place
strategic place , nice price
Reviewed July 27, 2016

muhammad from Malaysia
Solo traveler
Compact Room
Stayed 1 night in July 2016
Average
As i read the reviews before stay at this hotel was true. The bedsheet havent washed clean. And the room is without window.. Unless u tke suite or exec room at this hotel.
Reviewed July 27, 2016

Robert from Poland
Business traveler
Premier Queen Room
Stayed 1 night in July 2016
good but nothing else
ok it was not for anyway
Reviewed July 26, 2016

Chua from Singapore
Solo traveler
Standard Queen Room
Stayed 8 nights in October 2015
Stayed during my Marathon. Location wise not that good unless you just want to go to Grand Indonesia
Staffs are helpful and polite though.
Reviewed July 25, 2016

agus from Indonesia
Couple
Standard Queen Room
Stayed 1 night in July 2016
shooping
good location near by shooping area
Reviewed July 23, 2016

Vincent from Indonesia
Solo traveler
Standard Queen Room
Stayed 2 nights in July 2016
Definitely Not This One
Definitely Over-priced. The pictures are really misleading; maybe that was when it was during its opening time. After some guests, the place is just awful. The place is really run-down; it's almost like a Backpacker's Hostel. But some Backpacker's Hostel might be better that this Smart Hotel. Bed cover is either yellowish or dark, so are the blankets, pillow case, and towels. This is after going through a few rooms and had to settle with one that's not so bad. Air-Conditioning Unit does not work well; water leak, takes time to cool the room although the room is decently small. The only good thing is clean bathroom and decent selections for TV Channels. Definitely not recommended. For the price range, should go for All Seasons or Holiday Inn Express; both are located beside this place.
Reviewed July 18, 2016

william from Indonesia
Solo traveler
Standard Queen Room
Stayed 1 night in July 2016
Alone
Value for money
Reviewed July 07, 2016

la from Indonesia
Couple
Standard Queen Room
Stayed 1 night in July 2016
tv didnt work
tb only display american grill, remote no battery
Reviewed July 06, 2016


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