Recent customer comments

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Good



based on 198 reviews
  • Cleanliness 6.7
  • Facilities 7.5
  • Location 7.7
  • Room comfort and quality 6.7
  • Service 6.8
  • Value for money 6.9
  • Food and dining 6.4
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khairul from Malaysia
Group
Superior
Stayed 2 nights in April 2016
Just ok
Hot water some time problem, battroom not quite clean, old tv, kettle old and not very well function, wifi intermittent.
Reviewed April 18, 2016

Joachim from Germany
Couple
Deluxe
Stayed 4 nights in March 2016
Old Wing vs. new Wing - a difference like day and night
When checking in, we got assigned a room in the old wing of the hotel and this was really almost unacceptable. Aircon did not work properly, the room was old, murky and the bed uncomfortable. Not even to speak about that bathroom facilities. After complaining the next day, we were relocated to the new wing - and what a difference it was. A nice modern room with good, clean amenities. Very nice. So be careful where they put you.
Reviewed April 05, 2016

Khairillah from Indonesia
Family with young children
Superior
Stayed one night in January 2016
Good Location
Location, location, location
Good start for transit before start early next day to explore Lombok
Reviewed January 04, 2016

sesotyoadhi from Indonesia
Family with older children
Grand Deluxe Family Room
Stayed 3 nights in December 2015
pelayanan front desk kurang cepat dn ramah
house keeping staffs were very helpfull, location in downtown, room size is enough for family
Hy utk menginap sj sdh baik, krn dr pagi sd petang acara di luar hotel
Reviewed January 01, 2016

Ahmad from Malaysia
Family with older children
Superior
Stayed one night in December 2015
Satisfactory
location, surrounding community, places of attraction
Satisfactory
Reviewed December 30, 2015

Ahmad from Malaysia
Family with older children
Grand Deluxe Family Room
Stayed one night in December 2015
Satisfactory
Location, surrounding community
Satisfactory
Reviewed December 30, 2015

S. from Indonesia
Family with young children
Grand Deluxe Family Room
Stayed 4 nights in December 2015
Best location but bad service
Room clean, new building, best location
room is not satisfied what we want, ask for triple but twin were given. Triple room with bad view. Tv channel Only limited channel. No staff take care for breakfast. We have breakfast and self service. Breakfast menu is not many variety. The staff is not friendly. The lift is not working, going to third floor but stack. The lift next to breakfast restaurant. Many mosquitos at lobby. No drug store in this hotel.
Reviewed December 28, 2015

hudiaratama from Indonesia
Couple
Superior
Stayed 3 nights in December 2015
thanks thanks thanks
thanks thanks thanks
thanks thanks thanks
Reviewed December 24, 2015

WONG from Malaysia
Couple
Superior
Stayed 2 nights in July 2015
good
swimming
good
Reviewed December 09, 2015

mohd from Malaysia
Family with young children
Deluxe
Stayed one night in September 2015
4 star
cool..relax...big room
September 2015
Reviewed October 11, 2015


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