Excellent 8.2
Based on 2391 reviews

Recent customer comments

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based on 2391 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.2
  • Value for money 8.0
  • Food and dining 7.7
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yi from China
Solo traveler
Stayed 3 nights in April 2015
Reviewed November 22, 2015

Elfi from Indonesia
Business traveler
Superior Deluxe
Stayed 1 night in October 2015
Cleaness is question mark
staff, staff, food
very surprising for 5 stars hotel, this should be 3 stars hotel, since the bed n pillow quite dirty and there is also some water mark on the wall outside bathroom, luckily the staff can change the other room for me.
Reviewed November 16, 2015

Rusman from Malaysia
Solo traveler
Stayed 2 nights in October 2015
On 31st Oct 2015, second night og my stay I couldn't sleep after 3 am in the morning till morning. People staying in the adjacent rooms were making lot of noise.. practically non stop. My room was 1112.
Reviewed November 01, 2015

Adriana from Netherlands
Stayed 1 night in October 2015
Prima voor stop over
Service clean quiet
Beside of the smog it was a good hotel
Reviewed October 29, 2015

CHEE from Malaysia
Business traveler
Superior Deluxe
Stayed 1 night in October 2015
So so hotel..
Not sure
Just a so so hotel.
Reviewed October 10, 2015

Fanna from United States
Superior Deluxe
Stayed 4 nights in September 2015
Convenince, Great Breakfast, Shopping
Reviewed October 06, 2015

Kiat from Singapore
Business traveler
Stayed 2 nights in September 2015
Upgraded to Suite, Attached Mall, Breakfast Coffee?
Booked this hotel seeing the review score compared with the others at the same price range. Arrived in late and got upgraded to a junior suite as deluxe was full, but it did not help my poor experience. First, there were 3 elevators that were small and slow, with a horde of guests heading up to the sky lounge for a private function. They should have placed a security personnel for crowd control, for example blocking one elevator exclusively for guests and the other 2 for the horde? Common sense missing, and immediate experience spoiled. Finally got up to the room, pleasantly large of course. But everything went wrong from there onwards : coffeemaking facilities sugar not replenished next morning, Swiss Café dinner buffet was cheap but variety poor, but most of the problems were in the bathroom. First the sink was very large and the faucet was set so low, it was virtually impossible to put your hands under the running water to wash your hands! And the shower could really do with some instructions about temperature and tap controls. For the tap, turn anticlockwise for rain shower & turn clockwise for showerhead? Temperature control was a knob below (which was broken probably by the bewildered guest before me?). All in all, not a very good stay plus at check out... it did not cap the bad experience well as there was only one front desk staff at 6am in the morning attending to a bothersome guest which took me 20mins to do a simple check out! They could have asked for another staff to come and temporarily attend to the guests checking out plus the queue slowly forming up behind me?
Reviewed October 05, 2015

halley from Indonesia
Business traveler
Stayed 1 night in August 2015
Good location, clean room
location, room, breakfast
Reviewed October 04, 2015

Bonardy from Indonesia
Stayed 3 nights in September 2015
Best located hotel in medan
Location, staff, location
The hotel is located right in the middle of medan which makes navigating to points of interests very easy. Will stay again
Reviewed October 04, 2015

Tan from Malaysia
Family with young children
Junior Suite
Stayed 3 nights in December 2014
value for money
strategic, convenience and comfortable
Location is good, it is easy to access to places of eating and shopping. It is also convenience to go anywhere in town as the taxi is easily available right in front of the hotel.
Reviewed September 29, 2015


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