2015
Excellent 8.2
Based on 2391 reviews

Verified traveler reviews

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Excellent



based on 2391 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 8.6
  • Room Comfort/Standard 8.2
  • Service 8.2
  • Value for money 8.0
  • Food/Dining 7.7
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Lay from Malaysia
Couple
Deluxe
Stayed 2 nights in June 2015
Nice Hotel
Staff, Food, Location
Its great to stay in this hotel during my holidays. Comfort room and near to shopping mall. Its convenient to look for food.
Reviewed December 09, 2015

Wahyu from Indonesia
Business traveler
Superior Deluxe
Stayed one night in December 2015
satisfaction guarantee
clean, comfort, nice
never disappointed, the only rival in Medan perhaps jw marriott
Reviewed December 09, 2015

Tony from Indonesia
Business traveler
Superior Deluxe
Stayed 5 nights in September 2015
The best hotel for business
Location, room and the staff
Reviewed December 09, 2015

fifi from Malaysia
Group
Deluxe
Stayed 2 nights in December 2015
GOOD
GOOD CONDITION, HOSPITALITY & PERFORMANCE
VERY VALUE FOR MONREY WITH GOOD ROOM CONDITION & COMFORTABLE
Reviewed December 07, 2015

Greg from United States
Solo traveler
Superior Deluxe
Stayed one night in April 2015
best value
food mall attached comfort of beds
have stayed 3 times at this hotel and i think its the best for your value in the city
Reviewed December 03, 2015

Greg from United States
Solo traveler
Deluxe
Stayed one night in July 2015
Swiss retreat
location , comfort , breakfast
really enjoy this hotel
Reviewed December 03, 2015

Leo from Indonesia
Business traveler
Deluxe
Stayed one night in November 2015
Worst Hotel, dont deserve the stars
Worst Stay in Medan. The only good this is only location & attached to a mal. The rest is doomsday. Room is old and dated (5 stars? - wow, there must be new qualification for being a 5 stars hotel). Lift is slow. The bathroom flooded and only 1 large towel available. The curtain is broken, the lamps being over used and noone replace them. The refrigerator is warm. The bed is old and squicking - I'm 67kg and still the bed suck you in because its too old and no suspension. Finally, during my 1 day stay I made 2 phone calls (a toll free number) to change my Garuda Flights. Each call is 9 mnts and 10 minutes - total is 19 minutes (this is local domestic at a toll free number). My advice to you if you're staying here is to be careful by all the nickle & dime by the hotel management. Staff must be underpaid because they keep asking you for tips or offer you to find a rental car even a massage girls. Again, very very very annoying hotel and I would rather more money to stay at the JW Marriott or the Aryaduta or even the Santika. This hotel is surely overrated.
Reviewed November 30, 2015

Ludwina from Indonesia
Business traveler
Junior Suite
Stayed one night in November 2015
Good
Location, rate, cleanlyness
Comfortable
Reviewed November 28, 2015

Tony from Indonesia
Business traveler
Junior Suite
Stayed 2 nights in November 2015
nice hotel except the food
room, location and cleanliness
in general the hotel is good.
Reviewed November 26, 2015

yi from China
Solo traveler
Deluxe
Stayed 3 nights in April 2015
QUITE CLEAN AND GUD SERVERS
BREAKFAST CLEAN KINDLY
Reviewed November 22, 2015


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