Verified traveler reviews

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based on 1464 reviews
  • Cleanliness 9.1
  • Facilities 8.6
  • Location 8.5
  • Room Comfort/Standard 8.9
  • Service 9.0
  • Value for money 8.7
  • Food/Dining 8.5
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Hema from Indonesia
Solo traveler
Stayed one night in August 2013
Great room, great food, great service
location, room and service
Overall it was an awesome stay. Great access, train stations, shopping malls and restaurants are in close vicinity. Room was clean, and comfortable. Both breakfast buffet and room service was good. Nice fitness facility with personal trainer, outside pool is also great although it doesn't have a pool side bar as it is inside the fitness club. Would totally recommend the hotel to all friends and family
Reviewed August 27, 2013

Tengku from Malaysia
Family with young children
Stayed 2 nights in November 2012
The Best Hotel In Medan
5 Star Hotel
Nice to stay in luxurious well designed room . Everything is view..
Reviewed August 26, 2013

rickianto from Indonesia
Deluxe 1 King or 2 Double
Stayed 2 nights in August 2013
Everything is good
Comfort room good location nice view best service hotel nice swimmibg pool
Reviewed August 21, 2013

Iwan from Indonesia
Family with young children
Deluxe 1 King or 2 Double
Stayed 5 nights in August 2013
Nice Hotel
Good Location & Friendly Staff
Reviewed August 20, 2013

Diaz from Indonesia
Solo traveler
Stayed one night in July 2013
Great value for money
good design, comfy bed, and nice bathroom
Reviewed August 20, 2013

Ahmad from Malaysia
Executive Level 1 King or 2 Double
Stayed 4 nights in August 2013
Fun, relaxing and comfortable
the bed, the view and the bathroom
I wish the staff could be more professional in dealing with its customer. The facilities are up to par but the people managing them need more improvements. There was a short circuit in the morning for about 2 minutes and when I asked the staff nearby regarding it they said not to worry as it was only 2 minutes. Imagine if I were in the elevator!
Reviewed August 19, 2013

Ahmad from Malaysia
Solo traveler
Stayed one night in August 2013
Facilities is great, services are poor
Bathroom, Bed and Room facilities
Had a water heater problem and was only resolve a day later! Imagine! a 5 star hotel Services was slow in terms of room service and the reception calling in the taxi, have to wait for more than an hour for the taxi to arrive
Reviewed August 19, 2013

vikki from New Zealand
Family with teens
Stayed one night in August 2013
Excellent hotel in the city centre
Hotel staff were very helpful and had a high level of English. The room was lovely. The hotel offers everything you would expect for a 5 star establishment
A very enjoyable stay. The hotel staff went out of their way to be helpful and give us useful information. The facilities, such as the pool and gym, are very good. This is one of the best places to stay in Medan.
Reviewed August 16, 2013

Matthieu from France
Stayed one night in August 2013
Excellent service in a luxury hotel
Extremely clean, friendly and helpful staff, and excellent service
Very nice stay in a luxurious and well designed room, with a very large bathroom. Hotel was extrememly clean, modern, and with all relevant facilities. Excellent breakfast buffet.
Reviewed August 15, 2013

Keqing from Malaysia
Stayed one night in August 2013
Great Room, but a bit poor service
Great room, view, restaurants
Great executive room ,city view and restaurants. But a bit poor room cleaning and bad bellboy.
Reviewed August 15, 2013


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