2015
Very good 7.7
Based on 1579 reviews

Recent customer comments

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Very good



based on 1579 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room comfort and quality 7.8
  • Service 7.7
  • Value for money 7.6
  • Food and dining 7.3
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Sucipto from Indonesia
Couple
Standard New Style
Stayed 5 nights in December 2014
Good Hotel Close to Shopping Center
Great Location, Close to Local Food and Friendly Staff
Reviewed January 16, 2015

Lawrence from Singapore
Solo traveler
Standard New Style
Stayed 3 nights in January 2015
4-star hotel but no English newspapers
Staff (friendly and well-trained), value and location.
My stay overall was satisfactory…in fact, I would rate it above average. But one minor issue tarnished an otherwise pleasant stay. I cannot read Bahasa when the papers was delivered on my first day. I brought in down to Reception to exchange it for the Jakarta Post. Reception asked Concierge and was told it has not yet arrived. However they would send it to my room when it did. The Jakarta Post never did arrive at my room for the three days I was staying there; and nobody called or left a message to explain why. It may be a minor detail but surely it is not too much to ask a 4-star hotel for English papers!
Reviewed January 09, 2015

MITSURU from Japan
Family with teens
Standard New Style
Stayed 1 night in January 2015
good
staff room situation
Reviewed January 06, 2015

erlina from Indonesia
Solo traveler
Standard New Style
Stayed 1 night in December 2014
Good location
Near city, large room, classic room
Reviewed January 06, 2015

erlina from Indonesia
Solo traveler
Standard New Style
Stayed 2 nights in December 2014
Big large comfort
Near city
Reviewed January 06, 2015

erlina from Indonesia
Solo traveler
Standard New Style
Stayed 1 night in December 2014
Good location
Large bis comfort
Reviewed January 06, 2015

Jia from Malaysia
Solo traveler
Superior
Stayed 1 night in December 2014
Clean
Clean room, Very tasty breakfast, Friendly Staff
Free WIFI connection is Poor in the room, and you have to pay for better connection. The bed is too soft, that I don't really like it; but I like the Breakfast yummy, many choices...
Reviewed January 02, 2015

Trisnawati from Indonesia
Family with teens
Deluxe Thematic Room
Stayed 2 nights in September 2014
unforgetable stays
spacious lobby, great room environment, nice breakfast
we were very satisfied and liked the Japan theme room and would surely stay in this hotel the next time we visit surabaya again.
Reviewed January 02, 2015

JUN from South Korea
Business traveler
Standard New Style
Stayed 1 night in November 2014
baaaaaagus
baaagus
Oooooodddddd
Reviewed December 30, 2014

Asher from Indonesia
Family with teens
Standard New Style
Stayed 1 night in December 2014
not as good as prediction
old, clean, bad bathroom
Not as good as pic
Reviewed December 29, 2014


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