2015
Very good 7.7
Based on 1579 reviews

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Very good



based on 1579 reviews
  • Cleanliness 7.6
  • Facilities 7.1
  • Location 8.3
  • Room comfort and quality 7.8
  • Service 7.7
  • Value for money 7.6
  • Food and dining 7.3
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Irawan from Indonesia
Family with older children
Deluxe Thematic Room
Stayed one night in June 2014
good with a right price
The room is quite clean, nice food , and nice location
Reviewed August 28, 2014
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santi from Indonesia
Business traveler
Standard New Style
Stayed one night in August 2014
Nice Hotel
Good taste breakfast buffet, nice service, comfort room
satisfied
Reviewed August 26, 2014
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Ferrozzi from Brunei Darussalam
Business traveler
Standard New Style
Stayed 6 nights in September 2013
Very good
Value. Service. Food
Reviewed August 24, 2014
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Raja from Malaysia
Couple
Standard New Style
Stayed 3 nights in November 2013
Location!!!
Staff, huge room, cleanliness.
Extraordinary!!!
Reviewed August 21, 2014
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Wong from Singapore
Group
Deluxe Thematic Room
Stayed 2 nights in August 2014
Will return for the friendly and helpful staff
1) the employees, 2) food 3)location
Booked a themed room, could not use the internet, could not get any coffee from the coffee machine, did not get any complimentary snacks or drinks from the courtesy room. All were down. Hence, next time, will just settle for the normal room instead of forking out slightly more for use of the courtesy room. Realised room had no extra bed we'd previously requested during our booking. Will return for the friendly and polite staff. Buffet breakfast had a good variety.
Reviewed August 19, 2014
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MOHAMMED from Bangladesh
Business traveler
Standard New Style
Stayed one night in August 2014
nice stay
location, room comfort and breakfast
I stayed there for one night. It was really good. The room was quiet big. I was given twin bed room as all double beds (king size) rooms were occupied. The breakfast was good. Lots of varieties. The place is very calm. The shipping mall is about 150 meters away. the room was very clean. Staffs were very friendly. Mini bar is provided. Snacks and drinks are available in the minibar. The shopping mall in fact at walking distance but crossing road in Surabaya is very difficult as most of the traffic light seems to be not operational.
Reviewed August 18, 2014
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Gert from Netherlands
Couple
Standard New Style
Stayed one night in August 2014
Garden Palace, after the renovation, very good
Restaurant, breakfast, general, very good overall condition
We had an enjoyable night, a good room with only the comment that the bathroom was in a moderate condition. The shower knob was not working well. We were pleasantly surprised with the restuarant, the service and the breakfast. Value for money, indeed.
Reviewed August 18, 2014
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Peter from Australia
Solo traveler
Standard New Style
Stayed 2 nights in August 2014
A nice hotel to stay
Location
Reviewed August 16, 2014
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Henik from Indonesia
Couple
Standard New Style
Stayed 2 nights in August 2014
Not bad
Standart
bathroom was not really good, maybe because they renovation the building was the TV in our room is old TV, sometimes has sound but sometimes not the wifi unreachable from our room
Reviewed August 12, 2014
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Hazrati from Indonesia
Family with older children
Superior
Stayed one night in August 2014
Great Location
Location, value for money
The stay was ok. Location's very strategic, 5-10 mins ride to Gubeng Station, 5 mins walk to Tourist Information Center, and 10-15 mins walk to shopping mall.
Reviewed August 07, 2014
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