Recent customer comments

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Very good



based on 703 reviews
  • Cleanliness 6.8
  • Facilities 6.0
  • Location 8.7
  • Room comfort and quality 6.9
  • Service 6.9
  • Value for money 6.6
  • Food and dining 6.2
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Putu from Indonesia
Couples
Superior Double
Stayed 2 nights in March 2016
nice hotel
a very nice hotel and view for couple, near to tunjungan plaza by walk, and u can see all the city of surabaya from this hotel
Reviewed April 13, 2016

Mohd from Singapore
Groups
Superior Double
Stayed 2 nights in April 2016
Flow of tap water and shower is not good at all.
Need to improve. Staff was pleasant . Overall not really value for money.
Reviewed April 07, 2016

Micko from Indonesia
Business travelers
Superior Double
Stayed 1 night in March 2016
No coment
No coment
Reviewed April 05, 2016

David from Australia
Couples
Stayed 2 nights in March 2016
Lousy
1. On check in made to wait long time with no seating. staff sorry. 2. Male staff inside and outside continuously ogling my wife. 3. On getting to 8 floor then waking to room the room cards not working, on every time but the very last time?...staff sorry. 4. Staff making excessive noise at all hours. 5. Staff banging on door and trying to open from 8am to 10 am..staff sorry. 6. Shower and taps useless, water not working then makes big noise and shoots out. 7. Cannot turn lights out in room x 8. Whole control unit swopped out from next room next day, staff say not worked for ages. staff sorry. 8. Lifts and floors very hot, appears no air con. 9. When raining outside hotel floods and smells horrible. I would not recommend any western people to stay there, and no way take your wife. It was very overpriced and service lousy, staff have been trained to say sorry.. We then moved to the Fave Mex, 100 nmtrs away and not only cheaper but very clean and staff nice.
Reviewed March 29, 2016

Zainoldin from Singapore
Couples
Superior Double or Twin Room
Stayed 2 nights in March 2016
Tidyness
Location good but hotel cleanness quite bad,crack basi , chock toilet and smelly carpet and more..
Reviewed March 14, 2016

Aszahari from Malaysia
Couples
Superior Double
Stayed 2 nights in February 2016
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Reviewed February 28, 2016

Felix from Indonesia
Couples
Superior Double
Stayed 1 night in December 2015
good stay
clean, comfort, nice service
Reviewed February 26, 2016

Abdul from Singapore
Couples
Superior Twin
Stayed 2 nights in February 2016
Old rooms. The rest is ok
Good location, food is ok, staff are helpful and prompt but rooms are old. The bathroom facilities like shower taps and bathtubs need to be replaced
Reviewed February 22, 2016

Muhamad from Indonesia
Families with young children
Junior Suite
Stayed 2 nights in August 2015
Good price, location and room size
Good price, location and room size
Reviewed February 21, 2016

Hui from Singapore
Couples
Superior Double
Stayed 4 nights in February 2016
bed sheet dirty, comforter smelly,breakfast bad
hotel near to shopping mall
unpleasant stay,book 4 nights but stay 3 nights. bed sheet was dirty comforter was smelly. breakfast was bad.
Reviewed February 13, 2016


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