Recent customer comments

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Very good



based on 1771 reviews
  • Cleanliness 7.9
  • Facilities 7.5
  • Location 8.0
  • Room Comfort/Standard 7.8
  • Service 7.8
  • Value for money 7.6
  • Food/Dining 7.6
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Lih from Malaysia
Solo traveler
Deluxe King Size Room
Stayed 3 nights in November 2014
Friendly and attentive service
Clean Near shopping mall and clean
Will recommend stay value for money
Reviewed December 01, 2014

Issac from Malaysia
Solo traveler
Deluxe King Size Room
Stayed 1 night in September 2014
Nice
room...location...services
Nice hotel
Reviewed November 30, 2014

Issac from Malaysia
Solo traveler
Superior Room
Stayed 2 nights in March 2014
Nice
Location, room , services
If wifi speed can be improved, it will be a very good hotel to stay.
Reviewed November 30, 2014

Vincent from Indonesia
Business traveler
Deluxe King Size Room
Stayed 3 nights in November 2014
Free upgrade
Free welcome drink means a lot to customers ultimately when they are waiting for check in. We arrived early and the receptionist gave us free upgrade to the spacious apartment without any charges.
Nothing to complain about
Reviewed November 28, 2014

Jesaya from Indonesia
Business traveler
Deluxe King Size Room
Stayed 1 night in November 2014
Very good hotel
Spacious room, nice breakfast, great impression
We booked 2 superior rooms, and the front desk service gave us an apartment unit with 3 spacious rooms with a living room. The check in experience was great with generous service. When we were at the room, it was clean and homy, though we just had a night there. Breakfast was very good, tasty and plenty of dishes. The other good thing, it located in the main road, just a minute from Ciputra World Mall.
Reviewed November 25, 2014

Jaeki from South Korea
Business traveler
Deluxe King Size Room
Stayed 1 night in November 2014
Very nice
room size, service, location
Value for money. satisfied
Reviewed November 13, 2014

widya from Indonesia
Business traveler
Superior Room
Stayed 2 nights in July 2014
quite clean nuce hotel
location, clean, good service
I feel comfort , have a nice stay at this hotel
Reviewed November 12, 2014

Lee from Singapore
Family with young children
3 Bedroom Apartment
Stayed 2 nights in February 2014
Suitable for family with kids
Restaurants, pool and size of rooms
Overall a recommended apartment in Surabaya, good if they have rewards or loyalty membership. Rooms were spacious and clean. Kitchen utensils were insufficient though and nearest mall was 15mins walk away
Reviewed November 11, 2014

Yin from Malaysia
Business traveler
Superior Room
Stayed 1 night in June 2014
Clean room
Location, clean and helpful staff
Hotel location is good, nice clean room, staff was helpful.
Reviewed November 10, 2014

Yin from Malaysia
Business traveler
Superior Room
Stayed 2 nights in September 2014
Clean room & comfortable bed
Rooftop Cafe, location, clean
I have stayed here many times, staff was polite, clean room and comfortable bed, location near to the highway easy to go around, and only 10mins walking to the new shopping mall.
Reviewed November 10, 2014


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