Excellent 8.6
Based on 822 reviews

Recent customer comments

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Excellent



based on 822 reviews
  • Cleanliness 8.8
  • Facilities 8.7
  • Location 8.8
  • Room comfort and quality 8.8
  • Service 8.9
  • Value for money 8.2
  • Food and dining 8.3
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Gunadi from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in August 2016
Good job
Nothing
Reviewed September 05, 2016
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Mike from United Kingdom
Family with young children
Deluxe Premium 1 King or 2 Twins
Stayed one night in August 2016
Just the best
5 star hotel with magnificent room and great staff and restaurants. Not too expensive either. Treat yourself! One if he best hotels I have ever stayed in.
Reviewed August 27, 2016
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rusli from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed 3 nights in August 2016
comfortable room and good service
very clean room, and nice atmosphere, also friendly staff
Reviewed August 25, 2016
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Budi from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in August 2016
Excellent
Good hotel and comfortable
Reviewed August 24, 2016
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Aris from Indonesia
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in August 2016
Great Experience By Staying at This Hotel
It was great to have an experience to stay at JW Marriott Surabaya. The facilities are so many, I just couldn't use all of them. The bed was clean, as clean as the blanket and the pillows. The bathroom was large, and it was comfortable. The hospitality of the staffs were high class and very polite.
Reviewed August 18, 2016
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Zulkifli from Malaysia
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in May 2016
Best Stay
Super friendly staff, comfortable room and great breakfast selections.
Reviewed August 09, 2016
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Sandra from Indonesia
Solo traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in October 2015
Clean and Great Breakfast
I only stay one night. The room is big and clean. Strategic location in walk distance to tunjungan plaza mall. Easy to search food or explore the city. A lot of choice for breakfast. Ask a room that not on street side because in the night you can hear the sound of traffic light stopping for people who cross the street. It could bother you if you are a light sleeper.
Reviewed August 09, 2016
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Jeffin from Indonesia
Business traveler
Deluxe Premium 1 King or 2 Twins
Stayed one night in August 2016
good
good
Reviewed August 03, 2016
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Christin from Indonesia
Group
Deluxe Premium 1 King or 2 Twins
Stayed 2 nights in May 2016
Good
Everything is good accept for the breakfast.
Reviewed August 02, 2016
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Anthony from Indonesia
Group
Deluxe Premium 1 King or 2 Twins
Stayed one night in July 2016
nice hotel
nice n clean hotel
Reviewed August 01, 2016
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