Very good 7.8
Based on 1245 reviews

Recent customer comments

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Very good



based on 1245 reviews
  • Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.7
  • Food/Dining 7.3
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Jeni from Indonesia
Business traveler
Superior Queen Room
Stayed 2 nights in June 2012
The location is good
The location
Reviewed May 13, 2013

erni from Indonesia
Solo traveler
Superior Queen Room
Stayed 2 nights in April 2013
Mercure hotel staffs are friendly and helpful.
Clean room, efficient checking in, friendly hotel staff
Everything is fine, except the unstable electricity, and the generator set, took quite a while to recover the electricity. Hotel room, is about right. Limited TV channels.
Reviewed May 12, 2013

Adrianus from Indonesia
Family with teens
Superior Queen Room
Stayed 1 night in May 2013
Nice hotel in a good location
Good location, big room, value for money
Reviewed May 08, 2013

kok from Indonesia
Family with teens
Superior Twin Room
Stayed 1 night in May 2013
Fun
Cafe, car free day
Reviewed May 08, 2013

belly from Indonesia
Business traveler
Superior Queen Room
Stayed 1 night in May 2013
Nice Quite Place
clean, quiet and nice pool
very nice room, nice viev of surabaya city, the food is very great
Reviewed May 07, 2013

Twinky from Indonesia
Family with young children
Superior Queen Room
Stayed 1 night in April 2013
Unfriendly staff
Great location
At the very firtst we arrived at this hotel, the bellboy was very unfriendly. The next morning, I asked the housekeeping to change towels, it took about 30mins until they deliver new towels.
Reviewed May 01, 2013

Buana from Indonesia
Couple
Superior Queen Room
Stayed 1 night in April 2013
good location, comfy room, value
conveniently located. service from the staff was good. subjectively speaking, the hotel served its purpose.
Reviewed April 30, 2013

helen from Indonesia
Business traveler
Superior Twin Room
Stayed 1 night in April 2013
NIce and comfortable hotel
large room, great breakfast, friendly staff
poor wifi in the bedroom. I got nice room and comfortable. many choices of breakfast. nice swimming pool
Reviewed April 30, 2013

Firda from Indonesia
Couple
Superior Queen Room
Stayed 2 nights in April 2013
Nice city hotel
good location, good rate, clean rooms
Our stay was nice. The rooms were clean and the staffs were friendly. What I like the most of this hotel is the location and it;s not expensive.
Reviewed April 26, 2013

Ricky from Indonesia
Family with young children
Superior Twin Room
Stayed 2 nights in March 2013
good location & nice swimming pool
big room, nice swimming pool, located at center of city
I enjoyed stay at this hotel especially swimming pool under big treee
Reviewed April 25, 2013


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