Very good 7.8
Based on 1244 reviews

Verified traveler reviews

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Very good



based on 1244 reviews
  • Cleanliness 8.0
  • Facilities 7.7
  • Location 8.0
  • Room Comfort/Standard 7.9
  • Service 7.9
  • Value for money 7.7
  • Food/Dining 7.3
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Lois from Indonesia
Couples
Superior Queen Room
Stayed one night in August 2015
new rooms and meeting rooms
clean new rooms
Reviewed September 07, 2015

Lois from Indonesia
Business travelers
Superior Twin Room
Stayed one night in August 2015
good staff
clean new rooms
pleasant
Reviewed September 03, 2015

Lois from Indonesia
Couples
Superior Twin Room
Stayed 2 nights in August 2015
Good friendly staff
Good location
Comfort room
Reviewed September 02, 2015

bambang from Indonesia
Couples
Superior Queen Room
Stayed one night in August 2015
OK
OK
OK
Reviewed August 24, 2015

horas from Indonesia
Business travelers
Superior Queen Room
Stayed one night in August 2015
horAS
GOOD LOCATION, CLEAN AND NICE STAFF
Reviewed August 11, 2015

Alief from Indonesia
Groups
Superior Twin Room
Stayed one night in August 2015
Lokasi strategis
Clean room. Friendly staff. Perfect location.
(1) room was clean. (2) basic amenities in toilet were not complete. (3) the rooms on the new building was not soundproof. (4) friendly staff. (5) location was perfect. U can walk n find many local foods in Darmo Street on Sunday morning (because Surabaya has Car Free Day)
Reviewed August 10, 2015

Yuni from Indonesia
Families with young children
Superior Queen Room
Stayed 5 nights in July 2015
Free mini bar is nice touched
room rate
I was impressed that they offered free minibar now. Even only a small bottle of tea pucuk harum and tiny wafer tango and Top, its nice touched. But unfortunately they often forgot to fill up every day, i need to ask first. And i stayed in new renovated room, its nice but small. Better in previous room. I did early check in abt 4am and i got charge 500k (sigh..) too exp for me but i got promotion price when booked. Then i agreed.
Reviewed July 23, 2015

Kenny from Indonesia
Business travelers
Superior Queen Room
Stayed 2 nights in July 2015
Wifi faster than others hotel in same class
Wifi, services, hospitality and good facility
All things are good only food was limit of variant
Reviewed July 15, 2015

Samir from India
Business travelers
Superior Queen Room
Stayed one night in July 2015
HOMELY STAY AS ALWAYS
1) The location is central but quiet, 2) The hotel & the staff are friendly and warm, 3) Food is quite good and reasonably priced
My brief stay at hotel Mercure was very comfortable and the staff very friendly
Reviewed July 11, 2015

feris from Indonesia
Couples
Superior Queen Room
Stayed 2 nights in July 2015
good good and good
good good and good
Reviewed July 06, 2015


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