Very good 7.8
Based on 1245 reviews

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Very good



based on 1245 reviews
  • Cleanliness 8.0
  • Facilities 7.6
  • Location 8.0
  • Room comfort and quality 7.9
  • Service 7.9
  • Value for money 7.7
  • Food and dining 7.3
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Suhartanto from Indonesia
Business travelers
Superior Twin Room
Stayed 1 night in May 2016
Good hotel
Breakfast perfect for 4 star hotel, staff just need more smile.
Reviewed June 02, 2016

Syahrodhiya from Indonesia
Business travelers
Superior Twin Room
Stayed 1 night in March 2016
So So Hotel
Just a So So Hotel... clean and good facilities
Reviewed May 31, 2016

Hendra from Indonesia
Business travelers
Superior Queen Room
Stayed 1 night in May 2016
Great Value for Money
I was upgraded from the old wing to the new wing, and it was a perfect stay. The breakfast was various and good. Location is in the middle of the city, although if you don't have your own vehicle, it would be far to go to the places of attractions, shopping malls etc. with Taman Bungkul as the exception (this food stalls center is opposite of the hotel). The only cons is that by booking via Agoda, i could not get Le Accor points staying in this Accor hotel.
Reviewed May 30, 2016

Imanuddin from Indonesia
Groups
Superior Twin Room
Stayed 1 night in May 2016
Great locations, swim pool location have to improve
Everything is okay, just the above mentioned need to be improved
Reviewed May 23, 2016

Budi from Indonesia
Couples
Superior Queen Room
Stayed 1 night in April 2016
Old
Too old furniture
Reviewed May 03, 2016

Widyaningrum from Indonesia
Business travelers
Superior Queen Room
Stayed 1 night in April 2016
superb hotel, excellent food
superb hotel, excellent food
Reviewed April 08, 2016

Kee from Singapore
Business travelers
Superior Queen Room
Stayed 1 night in March 2016
Good for value
Price, service, location
Reviewed March 17, 2016

Michael from United Kingdom
Couples
Superior Twin Room
Stayed 2 nights in February 2016
Weekend in Surabaya
This hotel is possibly the worst I have stayed at in Indonesia in terms of expectations based on the Agoda score and star rating. Although they claim the hotel has been renovated the room we were in had several faults with a very poor mattress on the bed, a bathroom within which the toilet hardly worked as it was difficult to flush and the shower head was very loose. In terms of cleanliness it wasnt too bad but I have stayed in better. The food at the breakfast was poor to my mind. Finally we had to change keys several times as they constantly lost the information stored on them. On the good side some family we met there were moved to a better room in the new wing when a non smoking room was unavailable in the old wing.
Reviewed February 27, 2016

WENG from Malaysia
Business travelers
Superior Twin Room
Stayed 3 nights in February 2016
Great hotel with brilliant staff
Value for money, excellent customer service, comfort
Great hotel with very friendly staff. Highly recommendable.
Reviewed February 23, 2016

Djoko from Indonesia
Groups
Superior Twin Room
Stayed 1 night in December 2015
good staff, clean and comfort
reccomended for grup or single, clean, near center city
Reviewed February 19, 2016


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