Very good 7.5
Based on 1599 reviews

Verified traveler reviews

Filter by traveler type
Very good



based on 1599 reviews
  • Cleanliness 7.5
  • Facilities 7.6
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 7.2
Sort by

santi from Indonesia
Family with young children
1 Bedroom Suite
Stayed 2 nights in December 2013
Nice hotel but need repairing at all
nice garden, large room, good facilities
the room need renovation. room are large but the location of this apartment feels so old & not maintance well. Wifi doesn't work. -------------------------------------------------------------------------------------------------------------
Reviewed December 26, 2013

Lidya from Indonesia
Couple
Superior King Room
Stayed one night in December 2013
good location
location,clean, service
Reviewed December 26, 2013

JEFERY from Indonesia
Couple
Superior King Room
Stayed 2 nights in December 2013
Nice and Comrotable hotel at Good Price
Comfortable bed; large bedroom; wifi in the room
Our stay at Novotel Surabaya was nice. We spent 2 nights there. The hotel is strategically located near the center of Surabaya town, so it is convenient to get to shopping center and also restaurants nearby. Novotel Surabaya offers a 4 stars hotel quality at reasonable price. I highly recommend this hotel for travellers who plan a trip to Surabaya. Good value for the money
Reviewed December 25, 2013

Adistie from Indonesia
Couple
Superior King Room
Stayed one night in December 2013
Comfortable, and nice hotel
Bathroom, pool view and garden
Reviewed December 22, 2013

Dinanath from India
Family with young children
Superior King Room
Stayed 2 nights in December 2013
nice, comfortable place
ambience, friendly and helpful staff
Overall comfortable stay. However, first room a/c not working. Second room bathroom water would leak out to the bedroom floor. But staff was friendly and attentive. So overall ok service.
Reviewed December 21, 2013

Handojo from Indonesia
Family with older children
Superior King Room
Stayed one night in December 2013
great hotel, but the location is a challenge
breakfast is nice and big room
the room is nice clean and big. great breakfast. the challenge is finding the location. if they could provide a better map, or describe it more clearly how to reach there, it would be helpful for us. we want to go the gym, unfortunately we forgot to bring our sport shoes. so we just walk around the garden. nice garden in the middle of the hotel is a good idea.
Reviewed December 18, 2013

EFFENDI from Indonesia
Family with young children
1 Bedroom Suite
Stayed one night in November 2013
horrible apartment with broken/damaged furniture.
none
awful. had to fight with the parking staff and argued with front office staff. very ignorant front office staff... hope that the corporate staff in hq could really look into the super poor services standard
Reviewed December 12, 2013

Angela from Singapore
Solo traveler
1 Bedroom Suite
Stayed one night in November 2013
As expected
Clean, Easy to find, Great for Kids
Pleasant. Great for older and younger kids. Just like it chain of hotels, you can expect the same kind of accommodation
Reviewed December 12, 2013

Lidya from Indonesia
Solo traveler
Superior King Room
Stayed one night in December 2013
good location
location,clean,value
Reviewed December 10, 2013

Sara from Indonesia
Business traveler
Superior King Room
Stayed 7 nights in November 2013
Friendly staff, good hotel
Froendly staff, clean room, centrally located
Breakfast was good, staff also friendly, near the city centre
Reviewed December 07, 2013


1

Select loyalty program

PointsMAX
Language
Loyalty Program A Loyalty Program A
Loyalty Program B

In the menu, click PointsMAX and select your favorite loyalty program.

2

Select a room that earns points

Hotel Room A
Room Info
This booking earns
5,000 points

Choose a room offer that comes with points, which are earned automatically with that booking.

3

Enter membership ID

Country of passport
Program Membership ID
1234

Fill in the membership number for you selected program when completing your reservation. The points will be added to your account after you check out.

Start here and select your preferred program: