Very good 7.5
Based on 1600 reviews

Verified traveler reviews

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Very good



based on 1600 reviews
  • Cleanliness 7.5
  • Facilities 7.6
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 7.2
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Willy from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 2 nights in December 2015
Not bad
Food was good,near city area,
Reviewed June 10, 2016

cindy from Indonesia
Groups
Superior 2 single beds Garden View
Stayed 1 night in June 2016
Awesome
Great
Reviewed June 07, 2016

Risa from Indonesia
Families with young children
One-Bedroom Suite
Stayed 2 nights in June 2016
nice and clean hotel but need touch for renovations
nice hotel, good location, attentive staff but i think the hotel needs renovation, upgrading its amenities, and providing better towel (bath & mat)
Reviewed June 07, 2016

Putu from Indonesia
Families with young children
Superior Twin Room with Garden View
Stayed 1 night in May 2016
Very good
PLEASE MORE FUN HOLIDAY
Reviewed June 03, 2016

DICKY from Indonesia
Families with young children
2 Bedroom Family Suite
Stayed 1 night in May 2015
nice hotel
Nice swimming pool, old furniture.
Reviewed May 28, 2016

ROMEO from Philippines
Families with older children
Two-Bedroom Family Suite (4 Adults)
Stayed 2 nights in May 2016
my stay in Novotel was nice.
My only comments : 1. Before arrival of guests check all systems such as TV functions are working 2. Note and check if Room occupants are asking for room clean up or not. Refer to door tag notification 🔔.
Reviewed May 25, 2016

Yessy from Indonesia
Business travelers
Superior 1 king bed Garden View
Stayed 1 night in May 2016
Reliable and Consistent
Have stayed at Novotel Surabaya many times and they never fail to deliver a high quality experience. Rooms are comfortable and very well maintained. Breakfast buffet is well above average. Walking distance to a Carrefour but other than that you will need to take a taxi however the location is only 10 minutes by taxi from Tunjungan Plaza and about 15 minutes to SUTOS.
Reviewed May 24, 2016

anthony from Indonesia
Couples
Two-Bedroom Family Suite (4 Adults)
Stayed 1 night in May 2016
Old hotel
I stayed at the apartment. It was pretty old and really need some renovation
Reviewed May 21, 2016

Quinny from Indonesia
Families with young children
Superior 1 king bed Garden View
Stayed 1 night in May 2016
good
good
Reviewed May 19, 2016

achyat from Indonesia
Families with young children
Superior Double Room with Pool Terrace
Stayed 3 nights in May 2016
Week end in surabaya
novotel hotel has several times been my choice to stay in Surabaya, not least because the atmosphere of the pool is fun for the kids. only now it is not as clean as it used to be.
Reviewed May 17, 2016


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