Very good 7.5
Based on 1596 reviews

Recent customer comments

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Very good



based on 1596 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 7.3
  • Room Comfort/Standard 7.7
  • Service 7.5
  • Value for money 7.5
  • Food/Dining 7.2
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Daniel from United States
Solo traveler
Superior 1 king bed Garden View
Stayed 2 nights in May 2015
Great pool, good food, relaxation
pool, good, location
Reviewed March 13, 2016

Daniel from United States
Family with young children
Superior 1 king bed Garden View
Stayed one night in April 2015
relaxing hotel close to the heart of the city
pool, food, spacious room
Novotel is great because it's close to the heart of the city, but you feel like you're separated from all the business. Great pool, good food and an all around good experience.
Reviewed March 13, 2016

LUCIANA from Indonesia
Solo traveler
Superior 1 king bed Pool View
Stayed 3 nights in March 2016
Awesome
Facilities and comfortness are undoubtable
Reviewed March 13, 2016

Leonard from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed 2 nights in March 2016
Could use some renovations, good breakfast
Stains and dull on bedding sets and towels, ants around minibar, stains in the bathroom wall and glass, in addition to a leaking toilet. The front desk was kind enough to change to another room. Much better room, but still same thing on the stains and dull bedding sets and towels. Good breakfast though... transportation was easy to find to get to the airport.
Reviewed March 12, 2016

Rini from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed one night in January 2016
Perfect
Good and perfect
Reviewed March 08, 2016

Rini from Indonesia
Business traveler
Superior 1 king bed Garden View
Stayed one night in March 2016
Good
Perfect for business trip
Reviewed March 06, 2016

Rahmi from Indonesia
Family with older children
Superior 1 king bed Garden View
Stayed one night in February 2016
always the best choice to stay here
comfortable, good food, good scenery
It was always relaxing
Reviewed March 01, 2016

Andreas from Indonesia
Family with young children
Superior 1 king bed Pool View
Stayed 2 nights in February 2016
felt like a resort inside
great location, almost felt like it wasn't in the middle of one big city like Surabaya, the surrounding is quite like a resort. however the breakfast need improvement both taste and variety. thanks
Reviewed February 23, 2016

Nurul from Singapore
Group
Two-Bedroom Family Suite (3 Adults)
Stayed one night in February 2016
Good for one night stay
Room is big, there's a basement room for 2 bedroom suite (which is quite cool). Ambiance is very relaxing
Reviewed February 10, 2016

wiwik from Indonesia
Family with young children
Superior 2 single beds Garden View
Stayed one night in February 2016
i often stayed at novotel...but the swiming pool is dirty now...
Need improvement
Reviewed February 09, 2016


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