Very good 7.0
Based on 224 reviews

Recent customer comments

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Very good



based on 224 reviews
  • Cleanliness 7.2
  • Facilities 6.5
  • Location 7.0
  • Room Comfort/Standard 7.2
  • Service 7.2
  • Value for money 6.9
  • Food/Dining 6.3
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Alex from Indonesia
Business travelers
Superior
Stayed one night in December 2015
Good place for a short stay
Hospitable staff, clean and comfy rooms, good location
Worth the money
Reviewed December 07, 2015

Jane from Thailand
Groups
Superior
Stayed one night in October 2015
Value for your money
Good value, friendly and hel
Reviewed October 30, 2015

Egawati from Indonesia
Solo travelers
Superior
Stayed 3 nights in October 2015
a nice hotel for those who travel and work
wide window, large room
I booked the superior room and fortunately got the room with balinese garden view. Its big window allows natural light to enter the room and the room size is large enough. Since I need to work during the day, I found out the room was really convenient not only for rest but also for working on my laptop. There are lots of traditional Surabaya food vendors (including street food) nearby the hotel so I was fine with non-breakfast option. However, I think they need to improve their bathroom cleanliness.
Reviewed October 08, 2015

Bunarto from Indonesia
Families with young children
Superior
Stayed one night in September 2015
Prime Royal Hotel is good hotel
Prime Royal Hotel is good hotel
Reviewed September 14, 2015

Laurence from Indonesia
Solo travelers
Superior
Stayed 2 nights in August 2015
Dirty room, but good service from the staff
Service, staff, price
Dirty room, dusty floor, dirty bathroom, stain on the bed sheet.
Reviewed September 04, 2015

Christopher from Indonesia
Couples
Superior
Stayed one night in August 2015
Better than expected
clean, location, free wifi
Reviewed September 01, 2015

annie from Malaysia
Couples
Superior
Stayed 3 nights in July 2015
excellant staff peformance. location good
staff very efficient. location.
It was good as staff shows top rated performance. Location near to food stall and mall.
Reviewed July 07, 2015

Dudy from Indonesia
Business travelers
Superior
Stayed one night in June 2015
nice hotel, good location and good value for money
good room, breakfast and location
Good staff, roomy and easy access to surabaya center
Reviewed June 29, 2015

Friedrich from Indonesia
Families with young children
Superior
Stayed 3 nights in March 2015
Wifi speed is quite good
Location, simple, nice staff
Overall it was quite a nice stay, but I really hate the wifi login procedure..., everytime your gadget back in standby mode you will need to enter new login code and you need to ask the code at the reception desk.
Reviewed June 19, 2015

Felix from Indonesia
Couples
Deluxe
Stayed 2 nights in June 2015
Good Stay
Clean, comfort, nice service
Reviewed June 09, 2015


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