Excellent 8.4
Based on 1104 reviews

Verified traveler reviews

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based on 1104 reviews
  • Cleanliness 8.5
  • Facilities 8.4
  • Location 9.1
  • Room comfort and quality 8.6
  • Service 8.5
  • Value for money 8.0
  • Food and dining 8.0
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Kartika from Indonesia
Family with young children
Stayed 2 nights in July 2016
Less information about mineral drink in room
Reviewed July 09, 2016

Hendaru from Indonesia
Family with young children
Stayed 1 night in July 2016
Rooms need renovation, it looks old.
Need more ambient inside the room
Reviewed July 09, 2016

Kwee from Indonesia
Family with teens
Stayed 1 night in March 2016
Best Hotel in Surabaya
There was nothing to complain. Everything was perfect. Location, Price, Food, Facilities, Staff..
Reviewed May 27, 2016

SHAMIMI from Singapore
Stayed 1 night in May 2016
Value for money
Linked to Mall... Very efficient staff... Big room...
Reviewed May 27, 2016

SHAMIMI from Singapore
Stayed 1 night in May 2016
Spacious, attentive staff and linked to Sogo
Value for money
Reviewed May 27, 2016

suryani from Malaysia
Business traveler
Stayed 1 night in June 2015
Good location
Nice stay, next to a shopping mall. Was my second time at this hotel. Still good.
Reviewed May 19, 2016

Stephen from United Kingdom
Business traveler
Stayed 3 nights in May 2016
Good Business Hotel in Surabaya
The Sheraton is undergoing a significant refurbishment but we were given rooms away from the construction works so this did not really affect us. Its a great business hotel as you would expect of the Sheraton and the only thing that let it down (in my opinion) was that the food in the restaurant was not great. Tried many dishes but was not impressed by any although the breakfasts were good!
Reviewed May 16, 2016

Stephany from Indonesia
Stayed 1 night in May 2016
Good service
Reviewed May 05, 2016

Ah from Malaysia
Business traveler
Stayed 4 nights in April 2016
It was quite noisy on the day we checked in as renovation was on going. To have more varieties for the buffet breakfast as it was the same throughout the many days we were there. Overall it's quite an enjoyable stay as the location is very good & hotel staff are very friendly and helpful.
Reviewed May 04, 2016

Teddy from Indonesia
Solo traveler
Stayed 1 night in April 2016
Good Biz hotel
Clean, good location and attentive service. Recommended for short stay for business and leisure.
Reviewed April 30, 2016


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