Very good 7.4
Based on 762 reviews

Recent customer comments

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Very good

based on 762 reviews
  • Cleanliness 7.3
  • Facilities 7.2
  • Location 7.7
  • Room Comfort/Standard 7.5
  • Service 7.4
  • Value for money 7.3
  • Food/Dining 7.2
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Rut from Indonesia
Business traveler
Superior Room
Stayed 1 night in August 2016
good location
Reviewed August 18, 2016

Mohd from Malaysia
Business traveler
Deluxe double room
Stayed 1 night in August 2016
Good hotel with great location
Reviewed August 15, 2016

MOHD from Malaysia
Business traveler
Executive Room
Stayed 5 nights in August 2016
Everything just fine and satisfied
Good and satisfied
Reviewed August 15, 2016

Gary from United States
Superior Double Room
Stayed 2 nights in August 2016
Reviewed August 09, 2016

Debby from Indonesia
Business traveler
Stayed 1 night in July 2016
Feel good
Nice hotel, very recommended..
Reviewed July 29, 2016

Daeyoung from South Korea
Business traveler
Stayed 1 night in July 2016
Reviewed July 29, 2016

John from Singapore
Business traveler
Stayed 2 nights in July 2016
decent place and value for money
Reviewed July 28, 2016

Yoel from Indonesia
Family with older children
Stayed 2 nights in July 2016
I booked on a three-bedroom suite residence which is very spacious. The check in was smooth sailing. Once i found that there was only 4 bath towels (when there were 6 of us) i made a call to Housekeeping and requested 2 more to be sent to our room. The atendant who answered our call,said that it would be sent to our room with rude and harsh tone of voice (implying that she was not in the mood for the job). i was rather taken aback with her attitude. Breakfast offering were such a low standard. It's best to just have toast and egg. The rest were just for display. The F&B staff were rude! No greetings whatsoever, no coffee and tea oferred. I had to take my own cup and pouring coffee/tea myself. (The staff was beside me and said nothing or offered any help at all) I told her that the oatmeal porridge was somewhat spoilt and turned sour, she literally just kept quiet and arrogantly walk away without appoligizing and (trying to) rectifying the problem! After that incident, She cleared my soiled plates without even saying anything (giving that "i dont give a damn" look on her face) Bottom line -- (most of) The staff in Somerset Residence Surabaya are the cancer of this establishment. Moreover, in the hotel industry which is growing rapidly, this hotel will be left behind by newer hotels with great products and services. Especially when this hotel is already old and outdated!
Reviewed July 26, 2016

Erwin from Indonesia
Business traveler
Stayed 1 night in July 2016
Business trip
Nice hotel that combined with the good price from agoda..
Reviewed July 22, 2016

Andre from Indonesia
Business traveler
Superior Room
Stayed 4 nights in July 2016
aircond is not working
I arrange our customer to stay here, check in 15 July 2016 and check out 19 July 2016, during that stay overall that our cstmr is very convenience and comfort. But terrible thing happened on 18 July or early morning 19 July 2016, that the aircond was not working, and in the morning when I picked him up, he did complained to me than I also asked to the receptionist about this terrible thing, she said that the aircond was not working for the whole building, and the only solution for this condition is move the guests to the serviced apartment only for the guests which is still stay at the hotel and nothing that this hotel could do for my customer This is very dissapointed and not good
Reviewed July 20, 2016


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