Recent customer comments

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Very good



based on 518 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 8.2
  • Room Comfort/Standard 7.7
  • Service 7.6
  • Value for money 7.2
  • Food/Dining 7.0
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Jasmine from Singapore
Solo traveler
Junior Suite
Stayed one night in July 2013
Excellent, good service
Extreme friendly staff from all level, prompt service, the whole place is smoke free
Big, clean and comfortable room. All hotel staff are friendly, they have no problem communicating with the guest. The service is prompt. food joints local/fast food are easily accessible. Taxi is easily accessible. They also have a 24-hour cafe. What best is the whole hotel is smoke free. Gym with fitness class and swimming pool is accessible till evening.
Reviewed July 12, 2013

Shirley from Indonesia
Family with young children
Junior Suite
Stayed one night in June 2013
Excellent Location - Sofa Can Become Extra Bed
Location, Breakfast, Spacious Room
Quick check-in, big room, big bathroom. If you travel with family and require extra bed, you consider the sofa. Just remove the cushion, unfold the inside of sofa and voila, you get a spare bed although the mattress is only 2 inches thick (you can put inflatable bed or sleeping bag on top for more comfort). Fabric and furniture are old. Some minor renovation is required. The breakfast was good. We brought our 8-year old kid and the hotel did not charge extra. Concierge was very helpful. Appreciate the service. Room service food is very expensive (IDR 130k for fried rice, although the portion is enough for 4-5 plates). Plaza Surabaya (big shopping mall) is on the next building. It provides all we may need, from electronics, clothing, amusement park, movie theatre, all kinds of food. Big plus point. Swimming pool is olympic size but the same with furniture, it needs some renovation.
Reviewed July 10, 2013

silvi from Indonesia
Business traveler
Junior Suite
Stayed one night in June 2013
very big hotel room
centrally located, nice food and very big room
i love this hotel and i stay at this hotel for many times since few years ago, although it's quite clean but i hope they can re-new their hotel, it's old , compare with the other hotel the plus point is their room is so big, i love it! and very strategic location, close to business centre and shopping mall
Reviewed July 02, 2013

Muhammad from Indonesia
Family with young children
Junior Suite
Stayed one night in June 2013
large and comfort room hotel
large room, best location and no smoking hotel
Reviewed July 01, 2013

Jonathan from New Zealand
Business traveler
Business Suite
Stayed one night in June 2013
good value and tasty food
food, service, price
Reviewed June 24, 2013

Kong from Singapore
Business traveler
Junior Suite
Stayed 3 nights in May 2013
Comfy Sleep
100% Non-smoking room, clean and large room, less than a minute walk to shopping centre
Reviewed June 20, 2013

May from Singapore
Business traveler
Junior Suite
Stayed 2 nights in June 2013
A Short Stopover
Good Breakfast, Clean Rooms, Convienently located.
The room was alight albeit a little spooky.
Reviewed June 17, 2013

Noor from Malaysia
Group
Junior Suite
Stayed 3 nights in May 2013
Very memorable one
Central Location, Shopping area and acceptable 4 star standard
Pleasant and value for money. The strategic and central location of the Hotel is great adventage to Family or Business traveller.
Reviewed June 11, 2013

Arie from Indonesia
Business traveler
Junior Suite
Stayed 2 nights in June 2013
Superb large room hotel in the middle of town
big size room, centalized location and next to the shopping center
Reviewed June 11, 2013

Amran from Malaysia
Solo traveler
Junior Suite
Stayed 3 nights in June 2013
peace and quiet. smoke free hotel.
The hotel is adjacent to a shopping centre and you will have truely no smoking environment
Reviewed June 10, 2013


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