Recent customer comments

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Very good



based on 518 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 8.2
  • Room comfort and quality 7.7
  • Service 7.6
  • Value for money 7.2
  • Food and dining 7.0
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Mariani from Indonesia
Business travelers
Junior Suite
Stayed one night in August 2015
overall good
location, food, price
Overall good.
Reviewed August 26, 2015
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Willem from Netherlands
Business travelers
Junior Suite
Stayed 2 nights in August 2015
2 nights in Surabaya
good location, very large room, good bed + airconditioner
I had 2 nights in the hotel, which were in general pleasant with 2 comments: 1) the water in the shower was never really hot (5th floor) and 2) the noise of the barbeque in the evening was just a little too loud.
Reviewed August 25, 2015
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Mr from Indonesia
Business travelers
Junior Suite
Stayed 4 nights in August 2015
a very good hotel
location, quite, good food
pleasant
Reviewed August 11, 2015
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Foo from Malaysia
Business travelers
Junior Suite
Stayed 4 nights in July 2015
Reasonable pricing within city
Location near exhibition hall, and cleanliness
The rooms are suite setup whereby there is another sitting area. Facilities (gym, swimming pool) is located at another complex next to it just about few steps away but it's good enough. Very near the Grand City Convex but crossing the road will be a challenge.
Reviewed August 10, 2015
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Ren from China
Business travelers
Junior Suite
Stayed 4 nights in May 2015
Spacious room and good location
location, room and facilities
pleasant stay. Hotel is a bit old
Reviewed July 10, 2015
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Samuel from Indonesia
Solo travelers
Business Suite
Stayed 3 nights in June 2015
Former Radisson
Cleanliness, Strategic location, excellent hospitality
Very nice Hotel. I stayed for 3 nights and the overall this hotel is worth every penny. Although there are some minor problems during my first night staying (mosquito problems, the hotel staffs were quickly responded and that Impressed me a lot. You should try the nasi Goreng Jancuk if you want the ultimate hot and spicy fried rice. I kid you not, I spontaneously blurted out "Jancuk" when I put the first spoon of that fried rice to my mouth. It's kinda brings back Old memory after leaving surabaya for 10 years.
Reviewed June 27, 2015
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Tony from Singapore
Business travelers
Junior Suite
Stayed 2 nights in June 2015
Business Traveler
Location, nearby shopping mall, convenient restaurants
Enjoyable and pleasant.
Reviewed June 21, 2015
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Yongki from Indonesia
Families with young children
Junior Suite
Stayed one night in June 2015
swimming pool located in a different building
Location, large room, friendly people.
Consider good except about the swimming pool. Has to walk about 150 yard to another building..
Reviewed June 15, 2015
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Mohd from Malaysia
Groups
Business Suite
Stayed 2 nights in May 2015
Cleanliness, Friendly Staffs & Easy Access
Room, Free Wifi, Spacious Room
Stay was awesome. Room was spacious. Staffs were all friendly. Wifi speed was fast. Easy access to anywhere since there were a lot of blue bird taxi in front of the hotel. Near to Mall.
Reviewed June 04, 2015
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Bay from Singapore
Business travelers
Junior Suite
Stayed one night in May 2015
Clean hotel
Good location, Clean Room and Friendly receptionist
The hotel location is good just about 50m away from a mall. The Junior Suite room is big and clean.
Reviewed May 21, 2015
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