Verified traveler reviews

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Very good



based on 515 reviews
  • Cleanliness 7.5
  • Facilities 7.5
  • Location 8.2
  • Room comfort and quality 7.7
  • Service 7.7
  • Value for money 7.2
  • Food and dining 7.0
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octrie from Indonesia
Business travelers
Business Suite
Stayed one night in May 2015
almost perfect
spacious room, friendly staff
It was nice, great room but no bathub for that price. The breakfast not really vary for that price (130.000/pax). We can get more choice for breakfast at another 4starred hotel. Really disappointed with the meals. I'd rather go find another resto out side the hotel
Reviewed May 14, 2015

Toshitaka from Japan
Solo travelers
Junior Suite
Stayed one night in February 2014
nice hotel at central Surabaya
location food environment
Easy to access station and shopping mall. 24hr restrant.
Reviewed May 03, 2015

HERLIEN from United Kingdom
Couples
Business Suite
Stayed 3 nights in March 2015
The best hotel in Surabaya
Friendly staff,........ good value for money and nearby the shopping mall........................
Our stay in this hotel was very comfortable...... but the room was very tired looking.... need to do renovation..... specially the bathroom.....
Reviewed April 11, 2015

Rebecca from United States
Families with older children
Business Suite
Stayed one night in March 2015
Good transit hotel. Very close to train station
Location, breakfast, helpful staff
Short overnight. Fine. Pool is in a separate building. This is inconvenient, especially for an evening swim
Reviewed April 01, 2015

willy from Indonesia
Families with young children
Junior Suite
Stayed 2 nights in December 2014
hotel is under renovation
close to mall, city and major attractions
carpet is old
Reviewed March 29, 2015

Mohamed from Singapore
Couples
Business Suite
Stayed 3 nights in March 2015
recommended hotel.stay
clean. efficient. gd location
Definitely a better experience than my previous stay(dec 2013) in d same hotel. The rooms are much cleaner esp the carpet n toilets. The aircon works well too. i has also seen better services by the staff n employees. Definitely coming back and infact had recommended families n friends to stay at this hotel.
Reviewed March 14, 2015

Leonard from Indonesia
Families with young children
Business Suite
Stayed 2 nights in February 2015
close to shops
location, spacious room
not so happy, because we have ordered baby cot but the staff inform us when we check-in that the baby cot was not available and have been broken for awhile.
Reviewed March 11, 2015

teh from Malaysia
Business travelers
Junior Suite
Stayed one night in August 2011
surabaya
good hotel and good location
Reviewed January 29, 2015

teh from Malaysia
Business travelers
Junior Suite
Stayed one night in August 2011
surabaya business trip
nice location, good food
Reviewed January 29, 2015

JULIANTO from Indonesia
Business travelers
Junior Suite
Stayed one night in January 2014
good location
good location, clean rooms and nice environment
good location, close to shopping center, easy access and taxi.
Reviewed January 01, 2015


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