2015
Excellent 8.7
Based on 2004 reviews

Recent customer comments

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Excellent



based on 2004 reviews
  • Cleanliness 9.0
  • Facilities 8.5
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 8.8
  • Value for money 8.7
  • Food and dining 8.3
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Leon from South Africa
Couple
Stayed one night in November 2013
Blast from the past
Great design hotel with great and attentive staff.
Reviewed December 10, 2013
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Joyce from Singapore
Family with young children
Superior Heritage 1 Queen Size Bed
Stayed 3 nights in November 2013
All the staffs are so friendly
1. Staffs are friendly
Reviewed December 07, 2013
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jeremy from United Kingdom
Couple
Stayed 3 nights in November 2013
Great hotel, great staff great location
Helpful staff, central location and lovely room
We were upgraded to a pool view room which was really nice and treated to some pampering on arrival in the room. The hotel is not too large that the staff forget who you are. We were there only three nights but we were made to feel,at home from the outset. The staff are so friendly and eager to please. A member of staff drive us around and was very helpful on the trip to Borobudur (an hour away) recommending a very nice restaurant for lunch on the way home. The food was excellent with lots of choice of local and international cuisines. Live music played in the bar Friday and Saturday nights. From the central location shops and restaurants are only a short taxi ride away ( or take a becak trishaw for fun!). It's a safe city to walk around and cheap too.
Reviewed December 05, 2013
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Isantho from Indonesia
Solo traveler
Superior Heritage 1 Queen Size Bed
Stayed 4 nights in November 2013
Nice city hotel
location, design and friendly staffs
The hotel has a noisy surrounding. Overall was a good stay.
Reviewed December 05, 2013
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Bernd from Austria
Couple
Stayed 2 nights in November 2013
Very good value for money
price, very charming, friendly staff
We had 2 pleasant nights at the Phoenix Hotel, my only complain would be the very old mattress.
Reviewed December 03, 2013
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Ika from Indonesia
Solo traveler
Superior Heritage 1 Queen Size Bed
Stayed 3 nights in November 2013
nice heritage hotel
good staff, clean hotel, good food
This was not my first stay in Phoenix. Since I had late check in, my Standard room was already occupied and hotel upgraded me to Executive room - which was a very big room with sofa and balcony. Food as usual, was good and tasty. Room service came in the promised timing. Breakfast varieties were good and tasty . Hotel staff was also helpful and keep smile on their faces. The only input is regarding the elevator on the old building. It looks like it need to be checked as on some occasions it didn't move although I already pressed the bottom inside. In addition, the elevator doors bumped loudly every time the doors closed.
Reviewed November 29, 2013
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Tabitha from Indonesia
Business traveler
Stayed one night in November 2013
nice, friendly, comfort n culturel hotel
centrally located, comfort room, culture hotel
nice hotel, comfort room, centrally located.. the hotel is always fully book. must reserve in a week before. the breakfast is very nice. but the room is a little pricy.. the specially aset from the hotel is the staffs. the staffs is very friendly and helpfull as always.
Reviewed November 27, 2013
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Tan from Singapore
Group
Superior Heritage 1 Queen Size Bed
Stayed 3 nights in November 2013
enjoy and confortable
Room bed, breakfast, service
Reviewed November 27, 2013
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Mah from Singapore
Couple
Stayed 2 nights in November 2013
Comfortable, memorable stay in heritage hotel
Historical, good management, clean room
A comfortable stay in a hotel of historical value. Hotel is quite centrally located, room is nice and clean and has a balcony that faces Mt Merapi on a clear day. Very well trained staff (especially restaurant staff) offered a high level of hospitality to hotel guests.
Reviewed November 27, 2013
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TAN from Malaysia
Group
Superior Heritage 2 Single Beds
Stayed 2 nights in June 2013
Beautiful heritage hotel
comfortable room, nice swimming pool and good breakfast
Reviewed November 26, 2013
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