Excellent 8.1
Based on 394 reviews

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Excellent



based on 394 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 8.2
  • Room comfort and quality 8.0
  • Service 8.4
  • Value for money 8.1
  • Food and dining 7.0
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POH from Malaysia
Couple
Small Double Bed Non Smoking
Stayed 3 nights in July 2016
Real 4star hotel with direct connection to Kansai Airport.
Got our room at noon although check in time was 2pm. Excellent housekeeping - not an item or necessity missed out daily. Tips all left untaken. Hope it would become acceptable for guest to show appreciation by leaving an inexpensive gift as appreciation. Hotel has direct connection to Kansai Airport via JR rapid service that takes 60 minutes each way. JR Bentencho Station is adjacent to hotel and accessible from the lobby (1st floor/ground) level. Turn left on leaving hotel and take underpass to the JR Station/ticket office. Note that this is different from the Bentencho Subway station which is accessible by an overpass from the second floor of the hotel.
Reviewed July 18, 2016

Yiping from United States
Family with young children
Triple - Non-Smoking
Stayed 2 nights in June 2016
nice hotel, close to the JR and subway station
nice hotel,
Reviewed July 12, 2016

suda from Thailand
Family with older children
Triple - Non-Smoking
Stayed 3 nights in July 2016
Good staff. Nice hotel
Love the ice machine next to vending machine and nespresso machine in the room
Reviewed July 12, 2016

yew from Malaysia
Family with young children
Single Non Smoking
Stayed 3 nights in July 2016
Satisfy
Happy
Reviewed July 11, 2016

JINBAE from South Korea
Solo traveler
Small Double Bed
Stayed 3 nights in July 2016
So so
So so
Reviewed July 07, 2016

Asad from Pakistan
Group
Small Double Bed Non Smoking
Stayed 2 nights in June 2016
Best location and terrific view.
I along with 4 friends stayed here in a triple bed and a double bed room. Wonderful experience. Totally satisfied. Very near to Bentencho JR station. Wonderful view from room. Will strongly rcommend to all
Reviewed July 05, 2016

Ling from Malaysia
Group
Triple - Smoking
Stayed 4 nights in June 2016
Nice hotel
Was a good experience
Reviewed July 04, 2016

LiQing from Singapore
Solo traveler
Small Double Bed Non Smoking
Stayed 2 nights in July 2016
A little issue during check in but everything else was pretty great
The hotel is in a good location if you're going to visit USJ, Legoland or the Aquarium for most of the time. It's also located on the interchange of JR Kansai Kuko airport rapid train service and Subway green line which is very convenient. I faced a little problem during check in where they requested I check out and re-check in into another room even though I had booked the same room for 3 nights (except that it was single occupancy then double occupancy) and even though I said I was fine to stay in the single occupancy room instead of double occ room. Nevertheless, Anna helped to solve it in like 10 minutes though it did took some arguing before it was allowed and I had to insist for 10 minutes because I really needed to use my room for a conference call. Reason for their refusal was because another big group was checking in, which shouldn't be the guest's problem especially when they've paid for the room for consecutive three nights. The hotel said they wouldn't be doing housekeeping then, and it was true when I realised the bedsheet was actually dirty with soup spilt on it and requested for a sheet change. Thankfully, we insisted and by evening when we returned, the sheets were indeed changed. It seems like the hotel doesn't replenish the tea and coffee though. The view is FANTASTIC. It's an awesome hotel, and I would definitely stay in it again given that I'm paying for the really low rate that I enjoyed with early bookings.
Reviewed July 04, 2016

Fan from United States
Couple
Small Double Bed Non Smoking
Stayed 3 nights in June 2016
close to subway, friendly staff
rooms are kinda old but with a good view
Reviewed July 03, 2016

JAEKEUN from South Korea
Couple
Small Double Bed Non Smoking
Stayed 3 nights in June 2016
good
good
Reviewed July 02, 2016


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