Excellent 8.2
Based on 739 reviews

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Excellent



based on 739 reviews
  • Cleanliness 8.6
  • Facilities 8.4
  • Location 8.4
  • Room comfort and quality 8.6
  • Service 8.4
  • Value for money 7.8
  • Food and dining 7.6
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amor from Japan
Families with older children
Stayed one night in February 2013
Fabulous
Nice hotel nice garden
I love the garden my grandparents love it love to stay again
Reviewed July 19, 2013
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amor from Japan
Families with young children
Standard Twin Non-Smoking
Stayed one night in February 2013
Relaxing
Shopping & nice garden
Nice hotel nice garden love to stay again with my family
Reviewed July 19, 2013
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Quentin from France
Business travelers
Stayed 7 nights in October 2012
Nice hotel and wonderful Garden
Quality of Staff, nice garden
Nice hotel, the garden is great and food delicious. However, the room design is a bit old fashioned
Reviewed July 17, 2013
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RAYMOND from Australia
Couples
Stayed 4 nights in June 2013
Just lovely
gardens,courteous staff,location
very very good,we in fact joined the NEW OTANI CLUB
Reviewed July 17, 2013
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Maciej from Poland
Solo travelers
Stayed 6 nights in June 2013
A little old, but amazing location.
Great location near a metro hub, plenty of affordable restaurants with different cuisines within walking distance, Trader Vic's on the 4th floor.
It was good. The hotel is a little bit old and as like with other hotels in Tokyo, space in the rooms is limited. But it is still comfortable, has all the features of a 5-star hotel, with a beautiful garden and good restaurants.
Reviewed July 09, 2013
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Nick from Japan
Business travelers
Standard King Non Smoking
Stayed 2 nights in January 2013
very poor hotel for expensive room rate
poor room quality, very old building, poor service
very old fashion japanese style hotel. los angeles branch closed many years ago. this is typical japanese style hotel. there is many government people guest all the time. hotel staff is always busy to take care for those politicians. they don't want real business guest as no need good service. many of big group people in the elevator all the time with drunken talking. very bad hotel. never recommend.
Reviewed July 08, 2013
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Leslie from United Kingdom
Families with older children
Stayed 4 nights in June 2013
Good hotel
Good location and standard. Well located.
The hotel was well located and has a shuttle bus to Narita airport.
Reviewed July 04, 2013
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Kristin from Singapore
Solo travelers
Business Double
Stayed 3 nights in June 2013
Comfortable stay in a characterful hotel
Quiet room, proximity to jogging around Imperial Gardens, good English speaking & helpful staff
Would be better if outdoor pool was open during my stay, but they are very strict as to when summer period is.
Reviewed July 02, 2013
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Yasuteru from Japan
Solo travelers
Stayed 4 nights in May 2013
Hotel with Top Restaunrants
Dining, Location, Price
Reviewed July 01, 2013
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Leslie from United Kingdom
Families with older children
Stayed 5 nights in June 2013
Good hotel with bus from Narita
Airport bus, location, gardens
Stayed 5 nights then visited other cities then returned for 4 more night.
Reviewed June 29, 2013
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