Excellent 8.3
Based on 6558 reviews

Recent customer comments

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Excellent



based on 6558 reviews
  • Cleanliness 8.6
  • Facilities 7.9
  • Location 9.3
  • Room comfort and quality 8.3
  • Service 8.2
  • Value for money 8.1
  • Food and dining 7.2
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Patricia from Singapore
Families with young children
Double Economy
Stayed 5 nights in March 2016
Too small for comfort. Good for single or couple but not for family.
The room & bed is a bit too small for comfort.
Reviewed March 31, 2016

YIQI from Singapore
Solo travelers
Double Economy
Stayed 4 nights in March 2016
Great location
Second time staying at the hotel. Great hotel overall due to staff service and location. The availability of buses to the airports is a major plus point. Staff were polite and helpful. Hotel policies are strict such as you would have to make special trip down to the concierge to make a deposit in order to borrow an adaptor, unlike other hotels where staff could deliver to the room. I found used towels thrown on my bed one night after room cleaning services which has never happened before.
Reviewed March 31, 2016

Jingyi from Singapore
Couples
Double Economy
Stayed 3 nights in March 2016
Convenient, in the heart of Shinjuku
Location, Major Shopping Malls and Train stations nearby
The location was fantastic, walking distance to several major train stations and departmental stores. The hotel has a stop for the Friendly Limousine bus
Reviewed March 29, 2016

Jesslyn from Singapore
Families with young children
Double Economy
Stayed 1 night in December 2015
Close to everything
Walking distance to everything, good ramen around the corner, friendly staff
Reviewed March 29, 2016

Juliet from United States
Solo travelers
Double Economy
Stayed 3 nights in March 2016
Great location and friendly staff!
Stay here if you're going to Tokyo for the first. Location is great, young crowds, great restaurants, and friendly ppl.
Reviewed March 29, 2016

pak from Hong Kong
Couples
Double Economy
Stayed 3 nights in March 2016
great location
a mont-bell shop is under the hotel
Reviewed March 28, 2016

JUN from South Korea
Business travelers
Double Economy
Stayed 3 nights in March 2016
Good location
Good location
Reviewed March 28, 2016

andry from Indonesia
Couples
Double Economy
Stayed 5 nights in March 2016
Great hotel with great location
Location in the centre of Shinjuku,airport bus facility,value for money
Satisfied,clean and tidy room
Reviewed March 27, 2016

Vivian from Singapore
Couples
Double Economy
Stayed 3 nights in March 2016
Sunroute stay
location was gd
not bad
Reviewed March 23, 2016

kah from Singapore
Couples
Double Economy
Stayed 7 nights in March 2016
best hotel in shinjuku
staff, location, room standard
I visit Japan every year. Last year I tried staying at sunroute & like it very much. This year while in Tokyo I opted for sunroute again. Their standard from service to room cleanliness have improve even further. Staff very friendly n location is simply perfect. Very near to transportation. Next year will be be back again. Thank you sunroute plaza shinjuku hotel. U deserve a 5 star
Reviewed March 23, 2016


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