Exceptional 9.1
Based on 201 reviews

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Exceptional



based on 201 reviews
  • Cleanliness 9.4
  • Facilities 9.0
  • Location 9.4
  • Room comfort and quality 9.3
  • Service 9.3
  • Value for money 8.4
  • Food and dining 8.4
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durzee from Mongolia
Business traveler
Deluxe, Main Building
Stayed 6 nights in September 2014
Location,Staff,service
Perfect
Reviewed September 28, 2014

Larry from United Kingdom
Business traveler
Deluxe, Main Building
Stayed 3 nights in August 2014
Worth one visit
Staff, staff, staff
Very good but "deluxe" room was disappointing for a hotel of this standard/reputation
Reviewed September 04, 2014

Ernst from Netherlands
Family with teens
Deluxe, Main Building
Stayed 1 night in May 2014
Word class hotel, prime location close to Ginza
Excellent service, choice of restaurants, close to Ginza shopping district
A world leading hotel with outstanding service, meticulously prepared rooms, excellent choice of upscale restaurants
Reviewed July 03, 2014

Gaurav from India
Business traveler
Superior, Main Building
Stayed 9 nights in June 2014
very nice and efficient
1) great location - right next to business district and great eating places 2) very clean 3) great service and breakfast buffet
Reviewed June 16, 2014

Athol from South Africa
Business traveler
Standard
Stayed 3 nights in May 2014
great location and classy
food,location and staff
very good
Reviewed May 27, 2014

Robyn from Austria
Group
Standard
Stayed 1 night in February 2014
Tokyo has something to interest everyone.
Location, service and interesting history.
From the Check-in to Check-out - everything was exceptional. They had noted my special request - as two lady friends traveling on a birthday celebration - and not only provided the twin bed room but also a gift and an upgraded room (to the main building, with a sitting room). We enjoyed shopping in the arcade downstairs also and were delighted by the wonderful service. Thank you Imperial Hotel Tokyo ! We might just make this an annual event !!
Reviewed February 24, 2014

Hasan from Indonesia
Business traveler
Standard
Stayed 2 nights in September 2013
An Iconic Hotel that represent Japan
Staff was very Friendly, service is excelent, near to the shopping area
Our stay was good, the service was excellent right from the checked in area we were warmly greeted. the location was near shopping center, but the room is rather small. the decoration was Japanese style.
Reviewed January 16, 2014

Supoj from Thailand
Couple
Superior, Main Building
Stayed 2 nights in December 2013
Superb!!
Location Service Design
This is a very nice hotel with the best location close to great shopping areas. It is also a perfect place for both business and traveling purposes with extremely unique impressive services!!
Reviewed December 10, 2013

timothy from Australia
Solo traveler
Superior, Main Building
Stayed 4 nights in November 2013
Grand old Dame
A stay at The Imperial is still a special experience due to the attentive staff and quality room appointments. It evokes a grander era of luxury travel.
You are aware that thought and effort is being put in to to make your stay relaxing and enjoyable and this makes a difference. I like the ambience of the room but was hopelessly spoilt on an earlier stay with an upgrade to a suite after which every subsequent room seems small. The American breakfast was a huge disappointment. Cold and tasteless, scrambled eggs too thin. Not inspired to order room service after that. Otherwise, no complaints and will stay again.
Reviewed December 06, 2013

catherine from United States
Couple
Standard
Stayed 1 night in November 2013
very convenient
convenience, friendly staff,historical
The Imperial Hotel is very conveniently located to shopping, parks and transportation.
Reviewed November 16, 2013


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