Recent customer comments

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based on 2550 reviews
  • Cleanliness 8.6
  • Facilities 8.2
  • Location 8.8
  • Room comfort and quality 8.5
  • Service 8.4
  • Value for money 7.7
  • Food and dining 7.5
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PRASIRT from Thailand
Superior Non-Smoking
Stayed 3 nights in May 2016
Great Hotel
Location is best. Room and facility are great. All services are fine but housekeeping. I stayed at Keio Plaza for several times during past few years. But this time the house keeping doesn't meet usual standard. Hope it will be the same soon.
Reviewed May 20, 2016

Ka from Hong Kong
Plaza Luxe Double Room - Non-Smoking
Stayed 3 nights in May 2016
Good Hotel, but a bit expensive
Overall is good, a bit bigger than ither tokyo hotel, however a bit expensive
Reviewed May 19, 2016

Mitchell from United States
Plaza Luxe Double Room - Non-Smoking
Stayed 6 nights in May 2016
Excellent stay
Excellently situated in Shinjuku, walking distance from Shinjuku Stadium and red light district, this hotel was a great place for our first Tokyo visit. Convenient for shuttle bus from either airport as it drops off right at the hotel. Staff was perfect - spoke great English, gave wonderful recommendations. Not cheap, but worth the splurge. If you book, go for the Luxembourg lounge option which offers non-alcoholic refreshments in the day & beer and wine at night with awesome 34th floor view of skytree. Also ask for fuji view when you book. It's often cloudy but we had one clear marvellous day with that majestic view. Bonus - a lot of tours originate here so another convenience.
Reviewed May 18, 2016

Jacqueline from Hong Kong
Standard Twin Non-Smoking
Stayed 3 nights in May 2015
Very convenient location, nice hotel
The location is good, staff are nice and the room is good too, not too small! Will recommend others to stay!
Reviewed May 14, 2016

So from Hong Kong
Stayed 2 nights in March 2016
nice service
good service and location. friendly staffs with good English.
Reviewed May 12, 2016

Jaslyn from Singapore
Solo travelers
Superior Twin Non- Smoking
Stayed 3 nights in May 2016
Tokyo trip
Hotel is clean and nice
Reviewed May 12, 2016

Cynthia from Malaysia
Superior Twin Non- Smoking
Stayed 4 nights in May 2016
Good Location & Value!
We booked the Plaza Superior Twin room (40 sqm) for 2 adults, 4 nights. Room was a generous size especially for Japan standards. Large twin beds were comfortable. Location is great. Close to Shinjuku station and many restaurants. Staff were courteous and helpful. The (free) bus transfer to Tokyo Disney resort was an added plus. Only point to look out for... is to be clear which exit to take from Shinjuku station! Each time we exited the station, we ended up at a different exit. After 4 days, we still can't tell you which exit to take! You'll just need to get your bearings on hotel's location from your exit!
Reviewed May 10, 2016

Snyder from Philippines
Families with young children
Superior Double Non-Smoking
Stayed 4 nights in April 2016
great location!
Rooms are pricey but you can be sure of a comfortable stay. Their staff are very professional and correspondence is easy. Location is very near restaurants and access to MRT.
Reviewed May 10, 2016

Benjamin from Indonesia
Solo travelers
Superior Non-Smoking
Stayed 8 nights in April 2016
Trip to Japan during the Golden Week
A good hotel location with warm hospitality, which is strategic location to the spotting area such as department strore, shops, restaurants & entertainment area, also closed to the Subway or JR Station
Reviewed May 09, 2016

Christoph from Germany
Standard Double - Non-Smoking
Stayed 3 nights in May 2016
Price too high for what you get
To be fair we stayed during Japan's 'golden week' so prices were higher then usual but for this hotel they were too high for what you get.
Reviewed May 09, 2016


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