Excellent 8.5
Based on 453 reviews

Recent customer comments

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Excellent



based on 453 reviews
  • Cleanliness 9.2
  • Facilities 8.2
  • Location 8.9
  • Room comfort and quality 8.8
  • Service 8.7
  • Value for money 8.1
  • Food and dining 7.5
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Penta from Taiwan
Family with older children
Moderate Twin Non-Smoking
Stayed one night in July 2016
Best location and amazing value for money !!
This hotel better than peninsula hotel ( we were stay at Peninsula on Jan 2016
Reviewed July 29, 2016

Yiling from Taiwan
Family with older children
Superior Triple Non-Smoking
Stayed one night in July 2016
Location, Clean , Staff
The hotel is at a great location, and very clean with everything you need.
Reviewed July 27, 2016

Guo from Canada
Business traveler
Economy Single Non-Smoking
Stayed one night in July 2016
Great hotel and staff. Good location.
7 minutes to metro station. Clean and elegant hotel.
Reviewed July 20, 2016

Alvin from Indonesia
Business traveler
Economy Single Non-Smoking
Stayed 3 nights in June 2016
Great location, convenient to go everywhere.
Great location, convenient to go everywhere. They're also flexible on the check out time.
Reviewed July 20, 2016

Dianna from New Zealand
Family with older children
Superior Triple Non-Smoking
Stayed 4 nights in July 2016
Good location
The hotel is in a good location and easy access via the Limousine shuttle from Narita airport. However it is a bit of a business hotel and lacks soul. No facilities like pools etc. They did have triple rooms which were helpful traveling with kids.
Reviewed July 20, 2016

suthipong from Thailand
Couple
Superior Double - Non-Smoking
Stayed 3 nights in July 2016
Excellent place to stay in Tokyo
Nothing much to say. Though the room size is rather small, service/location are excellent. Staffs are very helpful and assist all your requests with smile and efficiency.
Reviewed July 07, 2016

Hon from Hong Kong
Solo traveler
Superior Double Room - Non-Smoking
Stayed one night in June 2016
High Quality Service
Excellent service, staff English is good. The window view is so good!
Reviewed July 06, 2016

Sheila from Australia
Couple
Superior Double - Non-Smoking
Stayed 3 nights in June 2016
Great hotel in Tokyo
Well positioned, modern, rooms had everything necessary in the small area available. Breakfast was good value too.
Reviewed June 28, 2016

Adrian from Singapore
Family with young children
Premium Double Room Non-Smoking
Stayed 7 nights in June 2016
Tokyo in Summer
The stay at this hotel was satisfactory. The room was clean and had a great view. Check in and check out was very efficient, overall service from staff was good. Only disappointment was that there was no room service and the hotel restaurant didn't allow children. This was quite an inconvenience given I was traveling with a toddler and after a long day out caught in the rain, we rushed back to the hotel thinking we could just order room service or head to the hotel restaurant for a warm meal and stay in for the night. To our surprise, we were told no children allowed (the restaurant was pretty empty), and no room service. Was asking the staff if they could at least accommodate us for that night and help us prepare some food for my toddler son at least. Rules are rules, that's the hotel policy and hence, we had to go out back into the rain and find a place to eat around the hotel which was tough, a lot of the restaurants also do not allow children in the vicinity. Best thing about this hotel is the location, equidistance between 2 train stations and near the main Ginza shopping belt. Apart from the dining problem, was a good stay.
Reviewed June 20, 2016

Sasa from Australia
Solo traveler
Superior Double - Non-Smoking
Stayed 4 nights in June 2016
Fantastic hotel in premium Ginza
What a fantastic find, close to the premium shopping in Ginza. Close to transport and all amenities. The hotel staff were extremely polite and the hotel itself was very clean. Highly recommended
Reviewed June 19, 2016


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