Recent customer comments

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Very good



based on 2151 reviews
  • Cleanliness 8.1
  • Facilities 7.6
  • Location 7.9
  • Room Comfort/Standard 7.9
  • Service 8.1
  • Value for money 8.1
  • Food/Dining 6.9
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AHMAD from Malaysia
Family with young children
Small Double Bed
Stayed one night in June 2016
Near to Narita Airport
No comment
Reviewed August 23, 2016
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khoo from Malaysia
Solo traveler
Double or Twin Room
Stayed one night in August 2016
Great hotel
Very nice hotel, friendly staffs, big room but a bit dust on the bed edge and carpet edge. Good transfer service between hotel and the airport. Should be great if more buses transfer between the hotel and shopping mall at night.
Reviewed August 18, 2016
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leonardi from Indonesia
Family with older children
Double or Twin Room
Stayed 4 nights in July 2016
location near bandara but not near tokyo town
good for transit
Reviewed August 17, 2016
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Ming from Taiwan
Group
Standard Twin Non-Smoking
Stayed one night in August 2016
飯店設施老舊, 服務態度散漫 (Old Hotel, Bad Service)
Highly not recommended. The hotel is very old in terms of facilities. Bathroom is not clean at all. The air conditioner in the room does not work well without a proper workaround. I need to use a fan and open the window to cool down the room. They are not aggresive to solve the situation.
Reviewed August 15, 2016
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Ego from China
Couple
Double or Twin Room
Stayed one night in August 2016
Good airport hotel
It's aged but clean and comfortable enough for airport transit visitors. 10-minutes away from the airport and perfect for early flight like mine. (Shuttle bus starts at 5:00am) Staff is nice but really difficult to communicate in English. There is nothing around the hotel so please get prepared before you go in. Room service till 23:00 and the food is not good so please eat before you go in. The room is spacious, comparing to the hotels in downtown. Overall, it's worth to stay for airport transit.
Reviewed August 09, 2016
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Lo from Hong Kong
Solo traveler
Standard Single Non-Smoking
Stayed one night in June 2016
money worth
it is to have the free shuttle bus to and fro airport and shopping mall
Reviewed August 08, 2016
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Ayako from Japan
Family with young children
Double or Twin Room
Stayed one night in July 2016
Very Convenience
Convenience from Narita Airport and Clean room but old hotel.
Reviewed August 08, 2016
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Tracy from Australia
Couple
Double or Twin Room
Stayed one night in July 2016
Good value, helpful staff, no problems
Transfer and town shuttle bus great, staff very helpful, room was good value. Very clean.
Reviewed August 02, 2016
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Brenda from United States
Business traveler
Standard Single Non-Smoking
Stayed one night in July 2016
Great value for $$ food too expensi
This is a great place to stay in every respect, value for money, cleanliness, convenience, all except food which was extremely expensive and nothing else near. Also, there is very little accommodation for English speakers. Trying to communicate with hotel staff was quite difficult, which is surprising since this hotel appeals to foreign travelers. Over all I would definitely stay here again but look for better food choices before arrival. The buffet looked nice but was $38 USD so if you wanted something light, noodles for $17 USD was the best I could find.
Reviewed July 28, 2016
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Joyce from United States
Family with young children
Twin
Stayed one night in July 2016
Narita Excel Hotel Tokyu
Staff was very nice and helpful when we did need to contact Agoda customer services to cancel one of the bookings.
Reviewed July 27, 2016
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