Very good 7.2
Based on 3240 reviews

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Very good



based on 3240 reviews
  • Cleanliness 7.5
  • Facilities 7.6
  • Location 7.6
  • Room Comfort/Standard 7.0
  • Service 7.3
  • Value for money 7.2
  • Food/Dining 6.7
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Nellie from Singapore
Families with older children
Semi-Double Smoking
Stayed 2 nights in July 2015
Fuss on room keys; guests reminded not to lose key
Big lobby
A bit far to walk. Convenient limo bus pick-up n drop-off at airports. Great fuss on room keys; guesfs constantly reminded abt hefty fine if keys lost. Stingy in issuing keys. Only a key for two guests per room until request made for additional.
Reviewed July 24, 2015

Hui from Hong Kong
Couples
Semi-Double Non-Smoking
Stayed 3 nights in July 2015
Value for money and easy access
Airport Limousine stops here, plugs, Shinjuku
This is my fourth or fifth stay here. It is easy as the airport limousine stops here. However, if you want to take metro or JR, you need to walk 10 mins from the station. Located in Shinjuku is a plus as you may not need to go any other places for shopping. Next to the hotel has a Yamada Wine store when it has lots of variety of wine to choose and the price is reasonable. I am just surprise that the desk provides a multi-plug for your iPhone, camera, power bank to be charged at the same time together. So, this is the first time i see in a three star hotel. The hotel is built for your convenience where the check out is really fast and it has lockers, family mart, a few restaurants and a sauna place to serve your need.
Reviewed July 24, 2015

SAOWALUCK from Thailand
Families with young children
Twin - Non-Smoking
Stayed 1 night in April 2015
Good location
Be back again
Be back again
Reviewed July 23, 2015

Dewi from Indonesia
Families with older children
Semi-Double Smoking
Stayed 1 night in December 2014
Good value for stays
good access to foods
convenience
Reviewed July 22, 2015

Dewi from Indonesia
Families with older children
Triple - Smoking
Stayed 1 night in December 2014
easy access to foods
easy access for baggage delivery and convenience check in and out
convenience
Reviewed July 22, 2015

Andoni from Spain
Business travelers
Semi-Double Non-Smoking
Stayed 1 night in July 2015
good
big hotel
Reviewed July 20, 2015

Rui from China
Couples
Semi-Double Non-Smoking
Stayed 7 nights in May 2015
Just soso
i don't really know
Soso
Reviewed July 19, 2015

Dorothy from Malaysia
Couples
Twin - Non-Smoking
Stayed 5 nights in June 2015
Convenient location
Location, location, location
In general it was ok, no coin laundry at Main Building and a bit troublesome to walk to Annex Building without undercover walkway.
Reviewed July 17, 2015

arunluck from Thailand
Groups
Triple - Smoking
Stayed 3 nights in March 2013
Triple room available
Clean room good price food
Pleasant stay
Reviewed July 15, 2015

Samuel from Hong Kong
Couples
Semi-Double Non-Smoking
Stayed 1 night in July 2015
Poor Customer Service
location where Limousine bus has a stop there.
The room is very small despite it's anticipated in Tokyo. Comparatively, the room in Shinjuku Washington is smaller than general standard. Most disappointed is the poor customer services by the receptionist, particulary those in night shift. They are not helpful at all. The Hotel offers poor service policy that they could not keep a luggage for their customers for 1 more night once they checked out. It's totally not customer friendly and not a policy to most Hotels to meet a very common request of customers to keep their luggage in City, while they may stay a night in other scenic countryside before they then return to City and get a flight off.
Reviewed July 14, 2015


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