2015
Very good 7.3
Based on 11053 reviews

Recent customer comments

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Very good



based on 11053 reviews
  • Cleanliness 7.4
  • Facilities 6.7
  • Location 8.0
  • Room comfort and quality 7.3
  • Service 7.2
  • Value for money 7.4
  • Food and dining 6.4
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Patrick from Germany
Couple
Deluxe
Stayed 2 nights in February 2014
reasonable, standard
location
Reviewed July 08, 2014
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lai from Singapore
Business traveler
Deluxe
Stayed one night in July 2014
Fantastic
Clean well located great spa
Reviewed July 07, 2014
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ENNJOONG from South Korea
Solo traveler
Deluxe
Stayed one night in June 2014
Nightlife hotel,Fast check-in and check-out,
Fast check-in and check-out,Nightlife hotel,Fast check-in and check-out,
Fast check-in and check-out,Nightlife hotel,Fast check-in and check-out
Reviewed July 03, 2014
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Jeffri from Indonesia
Family with young children
Family Suite
Stayed one night in June 2014
The Hotel is very old but near to many store
Frendly, city center and big room
Very Nice and comfortable
Reviewed July 02, 2014
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Chin from Singapore
Couple
Deluxe
Stayed one night in June 2014
Front desk and concierge staff = lousy
None
Bad Concierge staff cant speak or understand simple English. Concierge staff pretends not to understand my Mandarin. Front desk staffs don't know how to smile at hotel guests. Bad attitude when replying. My only consolation is when i check out, one hotel staff is full of smile and courteous. Chambermaid was courteous and friendly. Hotel need to work hard on frontline customer service.
Reviewed July 02, 2014
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low from Malaysia
Family with older children
Executive
Stayed 3 nights in April 2014
nice environment with friendly staff
staff,room,location
Reviewed July 01, 2014
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Abigail from Philippines
Couple
Deluxe
Stayed one night in June 2014
It was okay
Good location
Good location however the hallway and room smells cigarette. Small bathroom. Dusty tables.
Reviewed July 01, 2014
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Michael from United Kingdom
Couple
Deluxe
Stayed one night in June 2014
staff rather functionary.
location good.
rather expensive. in other words, not really good value for money. but no choice at the time.
Reviewed June 30, 2014
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Elena from Singapore
Family with older children
Family Suite
Stayed 3 nights in June 2014
Not worth the money
Famous casinos nearby, walkable distance to Senado Square
The hotel requires key to access to different levels of the hotel, meaning you can only go to the level your room is, which is a good security measure. However, the keys don't really work that well. Furthermore, there was a night (at 11:49PM) where someone entered our room after pressing the doorbell twice. We quickly closed the door without checking out who is it, afraid that he may be a thief/burglar. He may be the staff there but I strongly suggest that everyone remember to fasten the latch (we somehow forgotten that night) if you choose to stay there. It may be the cheapest family suite around in Macau, however, I would rather pay more next time for a cleaner hotel room. The carpet at my bedside has some red spots which was rather disturbing and the towels provided have holes in them. Our toilet seat cover wasn't in a good condition too. To add on, I was disappointed with the number of complimentary bottles of water. Four bottles were provided but only two of them are free (there's four of us in the family suite). The good thing about the hotel is its location. It is near Wynn, Star World and other casinos. Senado Square is also of walkable distance from the hotel.
Reviewed June 28, 2014
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Cheung from Singapore
Business traveler
Deluxe
Stayed one night in June 2014
average as hotel is quite old
location, rate and convenience
only one night and not much to comment
Reviewed June 28, 2014
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