Excellent 8.7
Based on 951 reviews

Recent customer comments

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based on 951 reviews
  • Cleanliness 9.4
  • Facilities 9.0
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 9.2
  • Value for money 8.3
  • Food and dining 8.0
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WEI from China
Family with older children
Stayed 2 nights in August 2013
very good and worthy hotel, not expensive but good
internet, big room, good location.
very good hotel with low price. the room is very big. Lobby is beatiful. Swimming pool is big. Very suitable for family travel and relex. Location is also good.but no much local food. very fast internet. I will be back again if I go to Macau. Will recommand it to my friends. It is near Hardrock hotel. Hardrock Bar have good live bend.
Reviewed September 02, 2013

Heidi from Hong Kong
Stayed 1 night in August 2013
Attentive staff, but not good enough.
Comfortable room, Attentive staff, good location
Stayed in this hotel 2 years ago and it was a fantastic experience, so decided to go back again. Unfortunately the experience is quite different this time. I tried to book the mother-to-be spa, but apparently they are not license for that. The issue has been reflected to the manager and he understood and promised to change all their spa menu as well as the online menu. He also offered something as an compensation. Coffee and juice bar is actually located in the middle of the breakfast dining area. We had noticed that the staff using the same towel to clean the kitchen table as well as the milk steamer of the coffee machine. Also, the staff were trying to use the milk steamer while it was doing the self-cleaning spray. That was quite disguising when all that cleansing liquid went into that coffee and they still served to the client.
Reviewed September 02, 2013

WAIPING from Hong Kong
Family with young children
Stayed 2 nights in December 2012
Very friendly staff, Spacious Room, Modern Hotel
Shopping Arcade is just at G/F of hotel. Lobby is spacious. Check-in and Check-out are efficient.
Reviewed August 30, 2013

XIE from China
Solo traveler
Stayed 2 nights in August 2013
a great city hotel for short stay
nice room, nice food, good service
It's a nice modern hotel with convenient neighbourhood.
Reviewed August 26, 2013

Vivien from Malaysia
Business traveler
Stayed 3 nights in June 2013
food, restaurant and location
Reviewed August 26, 2013

Chan from China
Stayed 1 night in August 2013
Aroma throughtout the hotel, Professional and nice staff, Clean and orangise hotel room
Grand Hyatt always keep their professional. Such as staff, room design, compliment, fitness center, swimming pool, food etc...
Reviewed August 23, 2013

Anita from Hong Kong
Family with older children
Stayed 1 night in August 2013
It's quite a good hotel, the rooms are comfortable
Room big, staff are kind and convenient
If just want to complain was the in rooms drinks in fridge , They are not fully put all the drinks here, As after I check then call the housekeeper to put back for me, Otherwise they will think I got then charge, Also the tea bag even open it and left the bag here, The housekeeper didn't know that, I thought if need to improve maybe the housekeeper work, thanks
Reviewed August 22, 2013

ling from Singapore
Stayed 1 night in August 2013
Great hotel in a great location
Large room, luxury feel, friendly staff
Hotel is centrally located, just a short walk to Venetian shopping centre, nicely decorated, a superb hotel
Reviewed August 20, 2013

Kwang from Singapore
Family with young children
Stayed 1 night in August 2013
Impeccable customer service from the staff!
1. Customer Service
Reviewed August 18, 2013

Issinee from Thailand
Stayed 2 nights in August 2013
the size of the rooms.
Nice service and very comfortable room. close to the airport.
Reviewed August 16, 2013


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