Recent customer comments

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Very good

based on 2523 reviews
  • Cleanliness 7.9
  • Location 6.6
  • Room Comfort/Standard 7.4
  • Service 7.6
  • Value for money 7.6
  • Food/Dining 6.7
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QUEK from Singapore
Stayed 3 nights in February 2011
nice hotel and service is good.
no 'disturbance' and no problem with transport.
stay is o.k.
Reviewed February 21, 2011

Lorraine from United States
Stayed 2 nights in February 2011
Great location but mediocre service
Great location, good value, and good view
The Grand Waldo is a good hotel for its value. But the service is mediocre and the beds are incredibly hard. The breakfast buffet was not that good.
Reviewed February 17, 2011

Patrick from Germany
Stayed one night in January 2011
Nice hotel but small rooms
nice gym, very friendly concierge, non-smoking levels
The harbor-view is nice. Breakfast has good variety, but could be more fresh. Free shuttle from the border to the hotel, but no shuttle to the "city of dreams". Even we didn't stay in a room of the non-smoking levels, the room was clean and didn't smell smoky. Room could be more spacious. Very friendly and helpful concierge. Service at the reception need more improvement.
Reviewed February 13, 2011

Arthur from Indonesia
Stayed 3 nights in February 2011
Huge spacious lobby, but average-sized room
Big spacious lobby
We arrived on the first day of Chinese New Year. As most residents of Macau celebrate CNY, there might be a shortage of staff. When the cab driver dropped us off at the lobby, there was no door man or bell boy outside the hotel. We had to unload 4 pieces of luggage from the trunk and dragged 2 of them in ourselves to the lobby. There were 2 men behind the concierge desk who appeared oblivious to our presence. It was not until we specifically asked for a porter to help us with the luggage, that one of the men went out to drag the other 2 pieces in. As in all other public places in Macau, there is no restriction of indoor smoking. The lobby was full of second-hand smoke. Luckily the lobby was pretty huge and spacious, so the effect was minimized. The room was clean and new, although not as big as what you had expected earlier. We have been hearing stories abuot how big hotel rooms in Macau are, but the room assigned to us was just the size of or even slightly smaller than the usual standard room in other parts of Asia. By paying slightly more we could actually get a room at The Venetian, which was double the size of the room at Grand Waldo. Location-wise, Grand Waldo is located in the middle of nowhere, with no malls, or tourist attractions within walking distance. It was a nightmare trying to catch a cab back to the hotel at night during the first few days of CNY, as cab drivers refused to run with the meter. In normal circumstances, cab fare from The Venetian to Grand Waldo would be around 20 patacas. But, cab drivers asked for 100 patacas instead. In the future, when The Galaxy Entertainment Center opens it will be 5 minutes walk away from the hotel only. The hotel massage service was unreliable. We booked for in-room massage service a day in advance, but the masseuse never came. Hotel booking came with complimentary buffet breakfast, but the variety of food was limited. Smoking is not prohibited in dining halls as is the practice all across Macau.
Reviewed February 13, 2011

Tony from New Zealand
Stayed 2 nights in February 2011
Smaller than the major hotels
Nice Spa
Location is quite far from the casinos in Macau city and more than a walk away from casinos like the Venetian, so may not be the best place to go if you're looking for a grand western style casino to play in or texas hold'em poker games. However, the spa is very nice and the casino itself is very quiet and soothing to be in.
Reviewed February 13, 2011

Lay from Singapore
Stayed one night in December 2010
Lousy hotel, bad service and inconvenience.
Disappointed with this hotel choice.Will not recomment to others.
Reviewed February 10, 2011

Pramook from Thailand
Family with older children
Stayed 2 nights in January 2011
A good hotel to stay in
The hotel is cheap and safe to stay in.
The hotel is clean and quiet. It is also very safe. The round-trip bus to Macau Ferry only stops at 10 pm, though. And the restaurant and shop close too fast for those staying late in the night.
Reviewed February 09, 2011

MENG from Canada
Family with young children
Stayed one night in February 2011
Good hotel, reasonable price
The price is reasonable
The hotel is close to Lian Hua bridge and The Sands Venetian. Our family took the habour view room, and it was the correct choice. Through the window, we saw habour and a lot of birds. It was a relaxed trip. I will be back.
Reviewed February 05, 2011

Lie from Indonesia
Family with older children
Stayed one night in January 2011
Nice hotel but minimum entertainment
Excllent service
It was fun,
Reviewed February 03, 2011

Michele from Canada
Solo traveler
Stayed one night in October 2010
Currently average hotel
Once construction is complete, hotel will be great.
the hotel is average for your value at the moment. as soon as the shopping complex and casino are complete, it will be good value. right now it is too far away from all of the action, and your only option to get around, is to walk about 15 minutes, or to take a taxi. no city that close.
Reviewed February 03, 2011


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