2015
Excellent 8.6
Based on 2517 reviews

Verified traveler reviews

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Excellent



based on 2517 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 8.9
  • Value for money 8.0
  • Food and dining 7.9
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wING from Hong Kong
Couples
Deluxe Room with 1 King Bed
Stayed one night in July 2015
NICE TRIP
NICE BEACH,NICE POOL,NICE PLACE
I think the hotel decoration is good,however the room is not clean enough. the beach and pool are really pretty ,but the water is not clean enough our check in time was super delayed because of many travellers,it is not reasonable for that,we need to wait for 2 hours for the hotel tidy up!
Reviewed July 07, 2015

Chi from Hong Kong
Business travelers
Deluxe Room with 1 King Bed
Stayed one night in June 2015
Nice hotel
Good Price, comfort rooms, hotel condition
Good Price, comfort rooms, hotel condition enjoy my stay
Reviewed July 07, 2015

Juliana from Macau
Families with young children
Deluxe Room with 1 King Bed
Stayed one night in June 2015
Great rooms, good service, great facilities
rooms were big and comfortable
Reviewed July 06, 2015

Lam from Hong Kong
Solo travelers
Deluxe Room with 1 King Bed
Stayed one night in July 2015
Ok
The food is good.
The check out and check in time are so long.
Reviewed July 05, 2015

Liyi from China
Solo travelers
Deluxe Room with 1 King Bed
Stayed one night in June 2015
Reasonable room rate
Clean and tidy ,convenience ,service attitude
Nice
Reviewed July 05, 2015

HOI from China
Families with older children
Deluxe Room with 1 King Bed
Stayed one night in June 2015
comfy stay
toilet, view, location
smell of smoke though i requested non smoking room
Reviewed July 04, 2015

Siu from Hong Kong
Families with young children
Deluxe Room with 1 King Bed
Stayed 2 nights in June 2015
nice stay
good view, clean room, convenient transport
large and clean room, two double beds, beautiful resort view, frequent shuttle bus from pier to hotel, my kid played happily here the sky pool., varieties of food in the large food court, nice stay here.
Reviewed July 03, 2015

Elissa from Hong Kong
Families with older children
Deluxe Room with 1 King Bed
Stayed one night in June 2015
OKura Hotel stay
Location, clean, swimming facilities
Reviewed July 03, 2015

Chan from Hong Kong
Couples
Deluxe Room with 1 King Bed
Stayed one night in June 2015
Hotel Okura Macau
Good location,staff and wonderful services:)
Reviewed July 02, 2015

KA from Hong Kong
Families with older children
Family Room (3 Adults)
Stayed 2 nights in June 2015
Terrible Check-in
Clean room, Wave pool and Water Slide
I have visit Hotel Okura Macau several time. I have filled all the information and complete the registration on 10am on 6th Floor. Then, I finished my lunch and came back the hotel at 3pm (Official check in time), the Japanese women staff said that the room has not yet prepared for us and she promises her colleagues would inform us at once when the room is ready. We sat on sofa nearby the counter on 6th floor more than one hour. Finally, we approach counter again and the staff said our room is ready almost one hour previously. Really crazy, we waste one hour on 6th Floor. After we got the key card on 6th Floor, it is surprising that we have very clean room with ashtray, as we book the non-smoking room in here and also state on request fill. I ever seen the terrible staff performance in Okura hotel in Japan.
Reviewed July 01, 2015


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