2015
Excellent 8.6
Based on 2517 reviews

Recent customer comments

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Excellent



based on 2517 reviews
  • Cleanliness 9.2
  • Facilities 8.8
  • Location 8.5
  • Room comfort and quality 8.9
  • Service 8.9
  • Value for money 8.0
  • Food and dining 7.9
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LAM from China
Couple
Deluxe Room with 1 King Bed
Stayed one night in December 2014
Nice place
1. Clean 2. Tidy 3. Good Location
Nice swimming pool, clean and tidy room, good decoration.
Reviewed December 10, 2014
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Anson from Canada
Couple
Deluxe Room with 1 King Bed
Stayed one night in July 2013
luxurious
big rooms , perfect place for hotel getaway
Reviewed December 10, 2014
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Anson from Canada
Couple
Deluxe Room with 1 King Bed
Stayed one night in August 2014
luxury stay in macau
very spacious room, defintely is a place to relax and enjoy the moment
Reviewed December 10, 2014
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Tsui from Sweden
Family with young children
Deluxe Room with 1 King Bed
Stayed 2 nights in July 2014
The middle range one of the Galaxy Macau
The size of the hotel, the Interior of the room and overall design, being part of the Galaxy complex
Travelling with a special needs child is never an easy task for us, however with proper planning ahead and information provided to hotel usually help us half way through. Unfortunately we encountered a slight problem when checking in having asked for connected rooms as we needed 2 guestrooms and found out they don't have any available. After much back and forth, finally we're served by an assistant front office manager who upgraded us to a tier higher and gave us the connected rooms. But the entire check-in process took us about 30mins, and for a special needs child with autism it felt like a day! Our stay was overall satisfactory, we used the outdoor man made wave pool every day (that was our purpose to go )and ate our meals at the food court in the Galaxy complex. Overall happy with the interior and staff were polite. We definitely made the right choice choosing Okura as the Galaxy hotel was busy 24/7 and Banyan tree was over our budget. The Okura is small enough to be able to serve and perform well in their jobs.
Reviewed December 09, 2014
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Hong from Malaysia
Business traveler
Deluxe Room with Lounge
Stayed one night in December 2014
Good hotel
The room is clean. The room is big. Bathtub is nice
Reviewed December 07, 2014
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YEUNG from Hong Kong
Business traveler
Deluxe Room with 1 King Bed
Stayed one night in December 2014
Excellent Hotel
Good Location, Nice Room, Good Service
Excellent
Reviewed December 06, 2014
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Wing from Hong Kong
Couple
Deluxe Room with Lounge
Stayed one night in November 2014
Great
Comfortable, relaxing
Reviewed December 01, 2014
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GAN from Malaysia
Group
Deluxe Room with Lounge
Stayed 2 nights in November 2014
Satisfied
Room facilities
Reviewed November 27, 2014
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LEUNG from Hong Kong
Couple
Deluxe Room with 1 King Bed
Stayed one night in December 2013
Luxurious room
Ambience, large room and large bathtub
Reviewed November 26, 2014
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Chaocho from Taiwan
Business traveler
Deluxe Room with 1 King Bed
Stayed 2 nights in October 2014
Very comfortable hotel
Convenient location, friendly and professional staff, clean room
Reviewed November 06, 2014
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