2015
Very good 7.9
Based on 12333 reviews

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Very good



based on 12333 reviews
  • Cleanliness 8.4
  • Facilities 7.8
  • Location 7.6
  • Room comfort and quality 8.3
  • Service 8.1
  • Value for money 8.0
  • Food and dining 6.9
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Regina from Singapore
Family with older children
Superior Twin
Stayed 2 nights in December 2013
clean big comfortable rooms
big comfortable beds
location is not really good and as close to other casinos as other hotels but for the price it may be a good value. hotel room is extremely extremely clean. however wifi can only be used by 1 person in the room although the room is for two.
Reviewed January 29, 2014
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Andrew from Australia
Couple
Superior Twin
Stayed 2 nights in January 2014
Friendly, clean, great location
Very close to Fort Guia, cozy neighbourhood location, friendly staff
I would definitely stay here again. The staff spoke good English and the concierge and staff were very helpful and smiled always. Desserts sold in the lobby were pretty good. We were upgraded to a deluxe king room for free which although had an ordinary view of an incomplete high rise residential construction, was large, clean and comfortable. WIFI in-room was pretty good. 25m indoor pool was nice, although could be warmer. 5 min walk to Fort Guia and has a nice fountain square across the road. Great location to start day walks around the Portuguese-like streets. Awesome and good value for hotels in Macau.
Reviewed January 28, 2014
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Kin from Malaysia
Family with older children
Superior Twin
Stayed one night in January 2014
Quite dissapointed
Based on general Macau standard, nothing really
How can a 5 star hotel provide such old, worn and torn bath towels to its guests! Despite numerous attempts, they could not get us better towels. It seems all the towels in the hotel are old and torn which are not even fit to wipe your feet. Frankly, you can get much better towels in a 1 star hotel. What sort of managment mentality is this trying to save cost on towels while positioning itself a 5 star hotel?
Reviewed January 28, 2014
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habib from Malaysia
Family with young children
Superior Twin
Stayed 3 nights in January 2014
very nice
price - location
it was good and acceptable but the transfer in was not good and the van was very old and dirty
Reviewed January 28, 2014
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Hao from China
Couple
Stayed one night in January 2014
slept nice
silence
Reviewed January 27, 2014
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Nipon from Thailand
Business traveler
Superior Twin
Stayed one night in January 2014
Perfect location for walking around
Large pool and warm water, good location and clean
I am very please during my stay in this hotel, espectially a good pool with warm water and very new facility. Room size is much larger than in HKG. Staffa are very attentive and promt to give assistance. Only a bit difficult to get taxi during rush hour. There are free shuttle in every half an hour but not much frequency to airport and only last till 6.30 pm. Location is good for jogging, sightseeing and local food, especially for Thai food and Mancanese food. Walking distance to city centre and historic park. Bus 25 from front of the hotel can take you to Panda and original Egg Tard, only to ensure to getting off one stop before the hotel bus stop as bus will go the tunnel and you will get lost.
Reviewed January 27, 2014
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Hei from Hong Kong
Couple
Deluxe King
Stayed one night in January 2014
Worth for Money
Convenient Location, Clean Room
The stay was great except the front desk staff forgot to give us breakfast coupons and the wifi was extremely slow.
Reviewed January 26, 2014
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IU from China
Solo traveler
Superior Twin
Stayed one night in January 2014
Bad experience in swimming pool.
Front desk staff nice. Convinent to go out by shuttle bus. Resonable price.
It was 10+*C last week.I was surprised with my friend after swimming at 7pm. The changing room {just next to the pool} was crowded and the shower tubs were fully occupied although there was only one more lady swimming with us. A woman was running in front of my quene to shower. She was dressed up with a wool like sweater, long jeans and short boots while I was wrapped with a towel with water dripping down.I was doubt and asked if this was opened to public. She answer,' Guests should go back to their rooms for shower.' Inside and outside the shower curtain, they chated and yelled 'I could be very fast". I won't mind if the room was already with the signage on "STAFF ONLY". But do tell me first so that I would rather pay more to choose another five star hotel.
Reviewed January 26, 2014
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Arlene from Canada
Solo traveler
Superior Twin
Stayed 2 nights in January 2014
Nice and quiet location near attractions
1. Friendly and accommodating staff; 2. Nice and quiet location within walking distance of major attractions; 3. Well-designed accommodations
Everything was great, the hotel has a well-appointed lobby with a wonderful and helpful staff. However, free wi-fi is for one device per room only.
Reviewed January 26, 2014
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Siu from Hong Kong
Couple
Deluxe King
Stayed one night in December 2013
Near the sightseeing point, convenient traffic
Clean, Good Breakfast Buffet, Convenient
Clean, Good Breakfast Buffet, Convenient store and good traffic location. The staff are not too good in cantonese which I expect they should be good in Cantonese. The facilities are quite good and the stores nearby are very convenient for purchase necessary goods. At the end, the checkout process is quite fast which only takes less than 10 minutes for the process and I do appreciate.
Reviewed January 26, 2014
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