Excellent 8.3
Based on 2889 reviews

Recent customer comments

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Excellent



based on 2889 reviews
  • Cleanliness 8.8
  • Facilities 7.9
  • Location 8.3
  • Room Comfort/Standard 8.7
  • Service 8.6
  • Value for money 8.0
  • Food/Dining 7.5
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tsz from Hong Kong
Solo travelers
Superior Twin
Stayed one night in November 2014
Worth to the price
good location, good service, good environment
good location, good service, good environment
Reviewed December 15, 2014

Jade from Singapore
Couples
Superior King
Stayed one night in December 2014
Stay at sofitel
the service of the staff is good, room is clean and nice, walking distance to senado square and ruins of st paul
The room is nice and the staff are very helpful and friendly. However the water flushing system of the toilet needs improvement as the toilet cannot be flushed properly.
Reviewed December 10, 2014

Wong from Singapore
Families with older children
Superior King
Stayed one night in December 2014
Do not really meet 5 star standard
maybe only location
Reviewed December 10, 2014

Jullian from Malaysia
Couples
Superior King
Stayed one night in March 2014
Good Hotel to stay
Staff, Location, Hotel Condition
it's walking distance to the main tourist spot.
Reviewed December 05, 2014

Michelle from Singapore
Groups
Superior Twin
Stayed 2 nights in November 2014
Compliments to frontline staff
Front Desk staff, Cleanliness, Room Amenities
Good: - Very clean - Location was okay, walkable distance from the central attraction - They use Loccitane products, so everything smell real nice - they have staffs station around assisting in your queries while you're Q-ing for check-in. Special compliments to JUNE, who was on duty out at the lobby on 24th Nov morning. We had a particular square where we wanted to go, and she was able to recognise the place just from a photo from us (we had no idea where it was, our photo only show the design of the tiles on the square). Kudos to her knowledge of Macau. (side note, those staffs at the front desk would need to smile more though. Not that they are rude, but they look tired.) Areas for improvments: - shuttle service: due to bad traffic, it was a long wait for the shuttle service from macau terminal to hotel. A mini bus was used. It's okay for traveling from ferry terminal to hotel but without baggage. If you have big baggage, it might be a little inconvenient.
Reviewed December 04, 2014

ilya from Russia
Couples
Superior King
Stayed one night in December 2014
great experience
nice big room, great location, friendly staff
Overall the stay was great. room is clean and big, friendly staff . Location is very convenient. Hotel amenities are alright, however the spa seemed overpriced even though we enjoyed its services.
Reviewed December 03, 2014

Boey from Malaysia
Couples
Superior King
Stayed 2 nights in November 2014
An enjoyable holiday
reception, hostess, housekeeping
well received by reception, helpful hostess with well knowledge of surounding area and nice housekeeping that give us a relaxing room to sleep
Reviewed December 02, 2014

Hoo from Malaysia
Families with young children
Luxury Twin room
Stayed 2 nights in November 2014
Comfort
Location
Clean and Confort
Reviewed December 01, 2014

Min from China
Families with young children
Superior King
Stayed 2 nights in November 2014
good location
clean,good service,good location
Reviewed November 30, 2014

Soviena from Hong Kong
Groups
Superior Twin
Stayed one night in September 2014
So Macau Sofitel
Shuttle arrangement, nice breakfast, location
Reviewed November 28, 2014


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