2015
Excellent 8.5
Based on 17226 reviews

Recent customer comments

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Excellent



based on 17226 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.1
  • Food and dining 7.8
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Yanfang from China
Families with older children
Stayed one night in September 2014
Good location with free shuttle
Good location, free shuttle, good service
Reviewed October 01, 2014
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Charles from Indonesia
Couples
Royale Suite - one king bed
Stayed 2 nights in June 2014
Acceptable
location, access, panoramic
The hotel is strategically located and shutte from/to fery terminal is convenient. Room is however very standard.
Reviewed October 01, 2014
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Phenphimol from Thailand
Groups
Bella Suite - two queen beds
Stayed 3 nights in July 2014
Excellent hotel
Excellent hotel, best location, good staff
Reviewed September 30, 2014
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Doreen from Singapore
Families with young children
Stayed one night in September 2014
Great hotel with lots of shopping!
I love the shopping, accessibility and cleanliness of hotel. Room is huge too!
Great stay! Like shopping there!
Reviewed September 30, 2014
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Vinay from India
Families with young children
Stayed one night in September 2014
Very Nice experience
casino, Indian restaurant and beautiful architecture
Very relaxing and enjoyed with family
Reviewed September 30, 2014
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KIM from Malaysia
Couples
Royale Suite - one king bed
Stayed one night in September 2014
classic and value for money
good
Good
Reviewed September 29, 2014
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Mio from Macau
Solo travelers
Bella Suite - two queen beds
Stayed 2 nights in December 2013
nice view
easy to shop. nice cuisine. best transportation
Reviewed September 28, 2014
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SAI from Hong Kong
Couples
Royale Suite - one king bed
Stayed one night in September 2014
Best hotel to stay in macau
Room is big, shopping is convent,services is giood
Reviewed September 27, 2014
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LUI from Hong Kong
Solo travelers
Stayed 2 nights in September 2014
average
(1) room is big enough, (2) the view is good, (3) some staff are polite
The reminder for paid Hollywood movie is not clear. When I checked out around 10:30 a.m. on 22nd September 2014, I told a female staff named Betty at South check-out counter that my family member did not find any reminder about the word "paid" for watching Hollywood movie. That female staff Betty said that it was fault of my family member and claimed that it was written in English. After hearing that, I felt that it was very disappointed with such attitude. Although it was not a huge amount, it is a so-called 5 stars hotel. How can such an attitude and answer is replied to a customer? Disappointment is the word I can use to the service I received at the hotel.
Reviewed September 27, 2014
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William from Indonesia
Groups
Bella Suite - two queen beds
Stayed 2 nights in September 2014
Absolutely Recommended Hotel
The building is great, nice Interior, superb services
Reviewed September 26, 2014
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