2015
Excellent 8.5
Based on 17226 reviews

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Excellent



based on 17226 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.1
  • Food and dining 7.8
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john from Australia
Couple
Royale Suite - one king bed
Stayed 3 nights in May 2014
Very enjoyable
room size-comfort-staff
excellent
Reviewed June 05, 2014
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kokyew from Malaysia
Family with young children
Bella Suite - two queen beds
Stayed 2 nights in May 2014
totally good
big , famous
Reviewed June 05, 2014
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Phoebe from Taiwan
Business traveler
Royale Suite - one king bed
Stayed one night in May 2014
Come to Macau for show and casino
good restaurents
Reviewed June 05, 2014
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nicola from United Kingdom
Couple
Stayed one night in June 2014
Monstrous hotel catering for mass Chinese tourism
Pools , 4 of them really nice and quiet but a long walk away! Nice staff! Massive room not quite to my taste but good standard. Got free late check out.
Stayed here over the weekend and was very disappointed. It's is a monstrous, almost vulgar display of new money geared towards mass Chinese and Indian tourists who arrive by the coach full. If you want a relaxing stay then avoid as it is too big; it takes ages to get to breakfast, ages to get to the pools, ages to get to reception, you can't just 'nip' down anywhere as its a massively busy shopping complex. My boyfriend especially hated the fact that to get anywhere 'quickly' you had to walk through the huge casino and you couldn't have your camera on you. If you have kids you have to walk round and that would take even longer!! You can't check in before 1pm nor use the facilities whilst you wait. However they did allow us late check out at no extra cost. Reception staff nice, in fact all staff nice despite the chaos of it all. The check in from 1 pm is mass , as I said NOT relaxing. On a positive the pool area ( when you eventually get there , just keep walking..) is lovely and quite quiet with about 4 pools to choose from. However, it's the only hotel of this standard that offers no free water by the pool. Breakfast , went to cafe deco which was part of deal. Nice staff but food average. A lot to choose from but not at all 5 star. Room , huge, maybe too big , not my taste. Good for families, but despite non smoking floor as soon as you got in the corridor it smelt of cigarettes. Transformers expo ( why we ended up here) is a waste of time. The reason we came here and my Boyfriend was very disappointed; just a hall full of nothing and badly set up. Cheap looking really. Will not return!
Reviewed June 04, 2014
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Suwandi from Indonesia
Family with young children
Stayed 2 nights in May 2014
Great room
Spacious room, cleanness, great decoration
Very poor for five star international did not have free wifi. We can not shared our happiness and fantastic hotel to my family and friends. Very very disappointed for it .
Reviewed June 04, 2014
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Kady from Philippines
Family with teens
Bella Suite - two queen beds
Stayed one night in May 2014
Short stay
Size, food, staff
Would come back!
Reviewed June 04, 2014
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Eddy from Indonesia
Family with young children
Stayed one night in May 2014
Unforgettable
Luxury
Amazing
Reviewed June 04, 2014
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Boopathy from India
Family with young children
Royale Suite - one king bed
Stayed one night in May 2014
Nice casino hotel
Comfortable rooms, Casino, food court
The hotel is very huge, you need 2 days to roam the hotel itself. But the price doesn't include breakfast which is not fair given the price you pay for the stay. The internet is not free which is again unfair. The Casino is very huge. Overall a beautiful hotel but over priced.
Reviewed June 04, 2014
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Boopathy from India
Family with young children
Bella Suite - two queen beds
Stayed one night in May 2014
Good Casino hotel
Casino, Large rooms, Kids play area
The hotel is very huge, you need 2 days to roam the hotel itself. But the price doesn't include breakfast which is not fair given the price you pay for the stay. The internet is not free which again is unfair. Good quality hotel but over priced.
Reviewed June 04, 2014
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Yang from Taiwan
Couple
Royale Suite - one king bed
Stayed one night in June 2014
great pretty hotel/ near shopping area
large room/ convenient for shopping/ nice design hotel
Reviewed June 04, 2014
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