2015
Excellent 8.5
Based on 17234 reviews

Recent customer comments

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Excellent



based on 17240 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.8
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Allen from Canada
Groups
Royale Suite - one king bed
Stayed one night in November 2013
Big rooms, lots of shopping, casino, good service
Cotai arena, large rooms, convenient
We came for the fight, entrance halls were efficient, seats were a bit cramped but provided good visibility to the ring and large TV's.. Only comment is that the banners should not hang in front of the large screens above the ring. Due to the event, breakfast was busy, lots of uncleared tables, servers were lacking but they were trying hard to provide service. Rooms were large and comfortable..
Reviewed November 27, 2013

Benita from Hong Kong
Couples
Royale Suite - one king bed
Stayed 2 nights in November 2013
relaxing & good getaway weekend trip
location, room, design
Internet connection did not work well and this was dissappointing for being such a nice hotel. Hotel also did not seem to have a free wifi spot for hotel guests. Also if you are up late, limited late night dining. Hotel staff is generally friendly but many did not speak good english but they did find someone who did. Overall it was a pleasant stay and great weekend getaway.
Reviewed November 27, 2013

Jessica from Philippines
Families with older children
Bella Suite - two queen beds
Stayed one night in November 2013
Excellent stay
Friendly staff, clean and comfortable rooms
So far everything turned out to be perfect. Check in was really fast as well as check out. They upgraded our room for free, only thing is we have to wait till 5pm to get to our room but it was not a big deal for us. Internet fee is quite expensive.
Reviewed November 27, 2013

Jessica from Philippines
Families with older children
Royale Suite - one king bed
Stayed one night in November 2013
Comfortable stay
Clean rooms, friendly staff and convenient
Everything seems well during our stay...check in and check out was fast. Clean rooms with comfortable bed. Staff performance was excellent. The only downside with this hotel is the internet access. They do have wifi or internet access but you have to pay for it, and it is quite expensive. I think nowadays they should consider giving it to their guest since other cheaper hotels are giving it for free. Its also hard to look for free wifi access around their common areas.
Reviewed November 27, 2013

Karen from Singapore
Families with older children
Stayed 2 nights in November 2013
It was a great stay with everything you needed.
Facilities, room and food.
The stay was great with shopping, eating and entertainment surrounding you. It is close to airport and not affected by traffic condition. Will give it a perfect 10 if free-wifi is made available somewhere in the hotel.
Reviewed November 26, 2013

JM from Philippines
Business travelers
Bella Suite - two queen beds
Stayed one night in November 2013
very nice
location, service, amenities
Reviewed November 25, 2013

Palada from Thailand
Couples
Royale Suite - one king bed
Stayed 2 nights in November 2013
good
nice hotel
Reviewed November 25, 2013

Akarat from Thailand
Business travelers
Royale Suite - one king bed
Stayed one night in November 2013
Amazing hotel
Large room quality room decoration
Big Big hotel, I came here second times already, but still lost the way to my room.
Reviewed November 25, 2013

Akarat from Thailand
Business travelers
Cotai View Royale Suite - one king bed
Stayed one night in November 2013
Amazing big hotel
Large room big hotel bad traffic
Very amazing hotel with large room provided, but wait 1 hour for check in queue.
Reviewed November 25, 2013

sung from Indonesia
Groups
Royale Suite - one king bed
Stayed 2 nights in November 2013
nice hotel, clean and convinience
big room, many shopping arcade, easy access
Reviewed November 25, 2013


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