2015
Excellent 8.5
Based on 17234 reviews

Recent customer comments

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Excellent



based on 17234 reviews
  • Cleanliness 8.9
  • Facilities 8.8
  • Location 8.5
  • Room Comfort/Standard 8.7
  • Service 8.7
  • Value for money 8.1
  • Food/Dining 7.8
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Tin from Hong Kong
Families with older children
Bella Suite - two queen beds
Stayed one night in October 2013
Good luxury hotel
Good night event and feel of carnival at main entrance at night, big luxurious hotel, good buffet at hotel restaurant
A great one stop hotel, we can really enjoy great dinner buffet at hotel, join the carnival at hotel entrance at night, enjoy luxurious hotel, enjoy good shopping at hotel mall. It would be even better if there was any magic show or circus to see at the hotel convention hall so that I can enjoy the whole day at this good one stop hotel with my family.
Reviewed October 19, 2013

Bastian from Indonesia
Families with older children
Bella Suite - two queen beds
Stayed 4 nights in October 2013
nice and comfortable hotel
luxurious design, ncie and friendly staffs, worth to stay hotel
comfortable and enjoyable, nice and big size and good facilities room, want to come again to stay in this hotel
Reviewed October 19, 2013

Milan from Czech Republic
Families with young children
Bella Suite - two queen beds
Stayed one night in October 2013
Nice hotel, clean, big rooms but overpriced food.
space, shopping, cleaness
Good shopping, expensive food, good shuttle bus to the airport but not to historical part of city.
Reviewed October 19, 2013

Alfian from Indonesia
Families with older children
Bella Suite - two queen beds
Stayed one night in October 2013
Casino...
Big, Clean, Casino..
No need to have extra bed, there's sofa bed & need to pay for internet
Reviewed October 18, 2013

Luc from United States
Couples
Royale Suite - one king bed
Stayed one night in October 2013
VEGAS VEGAS VEGAS
VEGAS VEGAS VEGAS
VEGAS VEGAS VEGAS VEGAS VEGAS VEGAS VEGAS VEGAS VEGAS
Reviewed October 18, 2013

gan from Malaysia
Business travelers
Bella Suite - two queen beds
Stayed one night in October 2013
All in one attraction with great selection of food
Big room, comfortable bed and frendly staff
Bella suite was the cheapest suite and it totally worth every penny. Big room, huge toilet and friendly staff
Reviewed October 18, 2013

Kiara from Singapore
Groups
Bella Suite - two queen beds
Stayed 2 nights in October 2013
Venice in Asia
Convenient location, Free shuttle, Beautiful suites
Though a non-smoking room was requested, we were not able to check into one until 1.5hr after 3pm (official check-in time). Staff was nice enough to offer an alternative: a "smoking not prohibited" room at a higher floor and assured that they would be more than willing to change room for us if we cannot stand the smell of smoke in the room. Upon request, room service generously brought in more bedroom slippers, bottled water and vanity sets. In-room dining food - Thai, Italian (Portofino) and Chinese, took more than half an hour to arrive but the wait was worth it. Every dish was delicious. Nothing much to fault except for the number of visitors the hotel receive.
Reviewed October 18, 2013

Alex from Malaysia
Couples
Royale Suite - one king bed
Stayed 2 nights in October 2013
Is convent place special is night light at outdoor
Clean nice comfortable
Reviewed October 18, 2013

Jeralyn from Philippines
Families with young children
Bella Suite - two queen beds
Stayed one night in October 2013
Amazing
Nice room, Huge beds, best view
It was an incredible stay in our room, the room is huge, clean, has nice view at the Galaxy hotel, clean bathroom & has two large beds the only dis-advantage is no free WIFI, which was supposed to be an amenities in a luxury hotels AND ALSO A LONG WALK ABOUT 5 MINS. TO GET IN AT THE ROOM FROM THE RECEPTION
Reviewed October 17, 2013

Anutr from Thailand
Families with young children
Bella Suite - two queen beds
Stayed one night in October 2013
Luxury Room, Staffs outside hotel is not helpful
nice room, nice shopping, nice casinos
When get off from the shuttle bus, there was no one to tell us where to go or where to check in. Went inside and ask the counter still didn't tell us good direction just to point inside. Ask the guard in the hall way, none of them seem to speak English. Then we got to a reception for the casino membership They try to ask us to go all the way to the south side to check in, but after telling them we got to the wrong place because their staffs cannot speak english they agree to check us in. The place is too Big and too many day time tourists (not hotel customer), you cannot be very annoy and the staff in the casinos+shopping area aren't being helpful and polite. The hotel staffs are ok. I guess if you didn't really want to try the luxury room they have, then go to a "HOTEL" to really get a good service but not this big and busy place with all this windows shopping tourists.
Reviewed October 17, 2013


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